Conceptualized the ICT Strategic Plan and Implementation Plan for the organizationEnforced alignment of the ICT Strategy to the Corporate Strategy of the organizationFormulate, review, execute, and raise the ICT Management systems, policies and optimize controls and processesStreamlined modern supporting Information Management and Technology solutions relevant to the organizationManage, design, and strengthen a Disaster Recovery Roadmap, ICT Infrastructure & MIS Management systemMonitor key business processes within National Heritage Council to administer appropriate ICT support systemsGenerate and review Key business processes within the organization for ICT support optimal operationsVerified effective resource management and control business agreements and Service Level AgreementsScrutinize and maximise ICT Governance principles and systems in line with King IVAlignment of ICT Strategies, policies, and systems with global frameworks and best practices available in the public sectorMapped, plan and deploy governance networks (ITIL, COBIT & ISO27001)Compile and adjudicate POPIA/ POPI Act complianceFabricate and provide optimum Information and Communication Technology (CT) for the organizationAssemble and submit reports on IT Budgets, IT Roadmaps, Disaster Recovery Plans, ICT Policies, ICT Security Policies, IT Architecture, IT Asset Register, and ICT Service Catalogue for audit reviews by the Auditor General of South Africa (AGSA) and ARCLead presentations to the Chair and Chair Committee of the NHC regarding IT mattersReporting to Technical Governing Committees:o Council ARC & IARC – Operational Risk Reportingo SITA Risk Committee – IT Infrastructure Complianceo DSAC IT Board – IT Strategies and Legislative Compliance

IT Operations; ITOM; ITIL Management; Cross Platform OS Installations; Systems Management; Systems Maintenance; Software Licencing; Procurement; Project Management; Staff development & On-site training; Network Management; Systems Design; Data Centre Maintenance; Facilities & Asset Management

IT Governance; Administration Functions; Operations Management; Service Delivery Implementations & Executions; Change & Release Management; Incident & Problem Management; Internal Supply Chain Management; IT Strategy Planning and Deployment; Infrastructure Management; Business Process Improvement; ERP Deployment & Management; HR Management; General Accounting; Payroll Administration; Project Management & PMO Implementations; Network Management & Security; CRM & ERP Administration; IT Support & System Maintenance; Skills Development Training; Staff Development; Facilities Management; Statistical Analysis and Data Mining

Operations Management; Service Delivery & Support; Infrastructure Management; IT Skills Development & Training Programs; IT Road-mapping; Disaster Recovery & Business Continuity Planning; System Auditing; Hardware & Software Procurement, Licensing, Installation & Maintenance; SAP ERP Deployment and Support; Sys-admins; Citrix XenDesktop Installation & Deployment; Wyse Terminal Maintenance; Virtualization & Cloud Computing Administration; ITSM; PMO Administration; Facilities & Maintenance Management

IT Manager; IT Operations Management; IT Service Delivery Management; ICT Change & Release Management; IT Problem & Incident Management; Support & Helpdesk Manager; ITSM; IT Strategy Planning & Implementation; Program & Product Owner; Quality Control & ISO Compliance Management; SLA & OLA Negotiations & Procurement; Network Administration; Security Policies Implementations; Project Manager & SDLC Owner; Infrastructure Architect; Created & Implemented IT Roadmap, Policies & Business Goals; Technical Writing; Staff Training; Risk Management; IT Forensics; Quality & ISO Assurance; IT Budgeting & Accounting; HR Management; Record Control & Compliance With Governing Bodies; Asset Manager; Statistical Analysis and Data Mining;