• Supported the Go-Live phase of the hospital’s EMR (Electronic Medical Record) digital health transition project.• Deployed and set up hardware such as desktops, laptops, and printers.• Provided on-site support and troubleshooting for various devices such as printers, patient monitor, WOWs (Workstations on Wheels), and LOWs (Laptops on Wheels), ensuring smooth operation.• Delivered helpdesk support by managing calls and raising tickets using the Cherwell system.• Performed remote troubleshooting through MSRA (Microsoft Remote Assistance) and Citrix Directory to resolve technical issues efficiently.

• Researched and presented on migrating the company's frontend and MySQL database to Azure by providing an analysis of Azure services, pricing, and migration strategies.• Developed and tested forms, quizzes, and calculators using HTML, CSS, JavaScript, and PHP, enhancing user experience and interface design.• Conducted data entry tasks for veterinary clinics in the USA, ensuring accuracy and efficiency.• Built and customized forms for clients using a form builder, aligning with client requirements and ensuring functionality.• Tested new version releases, identified bugs, and collaborated with the development team for timely resolution.

• Accurately executed system upgrades with proficiency on Microsoft 365 and Salesforce platforms for clients, including approximately 450 schools.• Effectively communicated with clients and employees to ensure a thorough understanding of their needs for a seamless upgrade process.• Managed and optimised databases using SQL Server Management Studio during upgrade process.• Demonstrated expertise in debugging and efficiently troubleshooting technical issues.• Created and maintained comprehensive upgrade documentation, including step-by-step guides and troubleshooting procedures for internal teams and clients.• Utilized tools such as Salesforce, Synergetic, ScreenConnect, Microsoft 365, Process Monitor, etc.

• Assisted the CTO on Android Application Development utilising Kotlin programming language.• Autonomously implemented wireframe into the app using robust and dynamic programming. • Successfully implemented a function that imports app’s event data into local calendar. • Conducted necessary documentation, meetings, and reporting as part of project requirements.

• Handled technical inquires by providing tier 1 solutions and infrastructure support.• Supported Sr. Engineer with installation & configuration of desktops, servers, and other hardware.• Delivered IT Helpdesk Support as an essential part of the IT team during Tokyo 2020 Olympics