Regional Supervisor
CurrentOverseeing a 14-person team, ensuring seamless communication between office and warehouse staff. Managed order entry and processing through SAP Business One for East Coast wholesalers and dealers to guarantee next-day shipping and punctual deliveries.Conducted thorough analyses of customer orders to ensure accuracy and completeness, applying appropriate discounts, special pricing, payment terms, warranties, and shipping points.Verified and allocated inventory accurately to fulfill all orders and maintain stock integrity.Investigated and resolved order discrepancies, refusals, and returns, maintaining customer satisfaction and service quality.Facilitated weekly meetings with warehouse management, branch managers, and customers to discuss parts availability, order statuses, and upcoming needs.Prepared and presented weekly reports on open orders and shipments to track progress and identify improvement areas.Provided comprehensive administrative support to the office manager, contributing to efficient month-end closings.