● Build relationships with key employees among customers.● Schedule regular meetings with customers to ensure they are satisfied.● Act as point of contact for complaints and escalate issues as appropriate● Informing clients on the tax preparation process● Inspiring and motivating employees to perform at their best through positive encouragement and incentiveinitiatives● Counseling any employees struggling in their roles● Track and replace office supplies as necessary to avoid interruptions in standard front office procedures● Reporting office progress to senior management and working with them to improve office operations andprocedures● Coordinate activities throughout the company to ensure efficiency and maintain compliance with company policy● Supervise members of the administrative staff, equally dividing responsibilities to improve performance● Manage emails, letters, packages, phone calls and other forms of correspondence coming in and going out● Assist colleagues whenever there is an opportunity to do so

- Drive sales by leading and owning Stores Own Sales tactics execution- Utilize Black Box Report Process to identify opportunities and partner with Sales Managers to execute- Analyze merchandising reports to review business results and take appropriate action to capitalize on business strengths and impact deficiencies- Use tools and analyze documents to forecast workload and allocate resources as needed- Direct merchandise receipt placement, replenishment and sales promotion set-up; partner with Executive team to plan and execute floor/fixture moves, merchandise placement and presentation- Execute all price changes, markdowns and signing; lead team and ensure accuracy- Manage physical inventory process and ensure that shortage prevention initiatives are executed- Process RTVs, salvages and make and breaks in a timely manner- Establish that selling Associates and Executives understand high level of merchandising expectations- Ensure that all procedures, policies, exposure standards, safety and shortage awareness are thoroughly understood- Coach, motivate and develop support team to reach their fullest potential and to increase productivity and efficiency- Role Model exemplary service, lead support staff to provide an outstanding shopping experience- Maintain high customer readiness standards; deliver a clean and neat selling floor and stockroom- Clearly communicate store and Company objectives so both management and staff are well informed- Recruit, select and train talented, results-oriented support Associates- Create a positive, inclusive work environment focusing on internal and external customer service and safety- Monitor and address performance issues on a timely basis; administer Responsibility Based Performance as needed- Lead Associates in support of community service opportunities

Drive and exceed sales goals by executing Macy's initiatives.Over see the Tommy Hilfiger shop. Surpass plan by $2millionEnsure accuracy of promotional presentations; communicate advertising and sales information to associates by regularly having team meetings.Partner with merchandising team to plan and execute floor moves, merchandise placement and sales set-up.Manage attendance and schedules among staff and ensure optimum sales floor coverage and lead selling initiatives throughout the store as needed.Participate in developing department goals, objectives, and systems. Recommend and implement new approaches, policies, and procedures for continual improvements..Coach associates to consistently deliver effective selling techniques resulting in high customer engagement and ensure associates are providing an outstanding shopping experience to all.

• Organize and lead an office to ensure timely and effective communications with all staff on company roll outs and initiatives• Manage over100 team members to drives sale, profitability, and business culture• Implement multichannel strategies and system awareness to increase guest experience• Deliver compliance culture that mitigates financial and legal risk• Organize schedule for over 100 team members ensuring timely and adequate coverage to increase guest experience• Lead key operational initiatives in all fields including human resources, technology, vendor partnership, scheduling, cost control and operations support• Responsible for merchandising the Front of Store Department• Recap and analyzed internal business results to identify potential business opportunities for future sales events and company rollouts to ensure long term success• Facilitate guest experience training for over 150 new team members and team leaders

• Organize and lead the Cash Office best practice• Partnered with Assets Protection to drive safe and secure culture• Collaborated with various employees to drives sale, profitability, and business culture• Responsible for closing out all cash drawers at the end of the night• Counted all cash transactions from the previous night• Responsible for daily cash deposits to the company Bank• Assisted Guest Service Team Leader in supervising team members throughout the day.

Operated POS Cash Register for store• Worked efficiently under pressure• Enrolled guest in loyalty programs• Train new hire cashiers