Renissha Nair Narayanan Email and Phone Number

• Handle enquiries and requests via call, chat and email from patients with the ability to handle enquiries and provide accurate and timely information/ solutions• Mainly perform appointment-booking duties to make, reschedule and cancel appointments for patients and coordinate appointment with other departments where necessary• Contact and follow-up with clinic on patient’s request

• Review and analyze data/contents found on a major online platform and decide on the final policy to apply based on guidelines specified by the client• As a mentor, I support all admins on the floor, perform daily KPI audits for my team, conduct necessary meetings with my team to discuss important updates from the client and lead my team in the absence of my Team Leader• KPI audits are done with Root Cause Analysis on a daily basis (5 Whys and Fishbone diagram) to find the core reasons of admin's errors • Coaching and providing constructive feedback to the admins based on the problem areas identified in the Root Cause Analysis

• Worked as a middle person between landlords and tenants registered under SPEEDHOME, while assisting both sides with their rental/utility bill collection, quarries, solving issues, insurance claims, early termination of contract, eviction process, etc.• Performed outbound calls to ensure monthly rental payments are made accordingly and if not, a proper plan to make payment is discussed according to the tenant's financial situations

• Particularly assigned to a project with the objective of producing ten metric tons (10,000kg) of nanosilica reinforced rubber/latex• Performed extensive research, tests and reports to determine the best conditions to produce and store the nanosilica reinforced rubber which provided valuable inputs at the preliminary stage of the project before the polit run• Tests conducted include particle size analysis, Fourier Transform Infrared Spectroscopy (FTIR), Thermogravimetric Analysis (TGA), Gas Chromatography (GC), tensile strength test, hardness test, oven temperature test, storage test, etc. • Calculated the amount of chemicals and latex needed to be purchased for the lab scale test run and the pilot run and communicated with suppliers once orders are made for updates• Performed routine checks/maintenance on lab equipment and apparatus to ensure they are calibrated and provide accurate results

• Worked in the Risk Governance department that provides supply chain services to assist clients in performing compliance checks to various regulations for the materials/parts they purchase from their suppliers• Performed preliminary Bill of Material (BOM) scrubbing and quotation preparation for the client to review and consider our services• Launched projects that have been approved by the client to the Material Compliance Reporting (MCR) team to work on and tracked the progress of every project in an excel sheet shared between the Business Unit (BU), the PM team and the MCR team• Performed in-depth BOM scrubbing (RoHS/REACH regulation compliance check) after project is launched by using various functions in Excel sheet (VLOOKUP, PIVOT TABLE, CONCATENATE, IF) and cross-checking the MPNs with all databases including SAP NetWeaver• Updated on the progress of each project on a daily basis in the Progress Tracker and attended meetings with the MCR team to discuss solutions whenever problems arose to meet the deadline