Renjith Kunjan Email & Phone Number

✔ Insightful Information Technology Manager with 18+ years of IT/ITES leadership experience including oversight of infrastructure, application support and Operations. Experienced people manager proficient in managing large operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.A result oriented professional with over 18.5 years of experience in managing Operations, Customer Service, Business Analysis & Planning, Process and Transition Management across US Telecom, US Healthcare, Banking and US Mortgage domain. Proficient in managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence. A thorough professional with a proactive attitude having proven track record in imparting training to team by using learning theories & instructional strategies; resourceful at maintaining relationship with clients to achieve quality service norms by resolving their service-related critical issues.✦ Comfortable working in a multi-cultural & fast paced environment with strategic abilities in striking excellent coordination with other departments like Legal, Compliance HR, Product, Controllers, Operations & Technology.✦ Possess time management, problem solving, relationship management & team building skills; accurate & precise in all work-related assignments with ability to contribute to corporate goals and explain complex data with ease.✦ Seasoned IT Service Delivery Manager with a proven track record of success in overseeing and optimizing IT service operations in large-scale organizations.✦ Deep understanding of ITIL best practices and frameworks, with expertise in incident management, problem management, change management, and service level management.✦ Strong leadership abilities, adept at building and motivating high-performance teams and fostering a culture of service excellence.✦ Skilled in analyzing complex service performance metrics, identifying areas for improvement, and implementing strategic initiatives to enhance operational efficiency.✦ Exceptional client relationship management skills, with a demonstrated ability to build long-term partnerships and drive customer satisfaction.✦ Excellent communication, negotiation, and presentation skills, coupled with a customer-centric mindset.✦ Proven ability to manage multiple projects simultaneously, ensuring timely delivery within budgetary constraints.

Listed skills include Bpo, Transition Management, Team Management, Service Delivery, and 7 others.