Ren Mao, M.A. Email & Phone Number

Austin, Tx, Us

• Collaborated with organizations to develop a variety of materials, including websites, book designs, social media accounts, and other promo materials

Los Angeles, California, United States

• Supported 4 understaffed centers simultaneously, driving organizational effectivenessand success through remote management of daily operations• Regionally instituted an improved class scheduling system (hybrid classes for 400+ students total) and student progress tracking system to ensure usage targets were met • Served as the primary point of contact for high-volume of calls, emails, and texts, addressing inquiries and resolving concerns• Executed outbound calling to warm leads, resulting in the post-covid expansion of 2 large centers and their teams • Conducted student educational strategic meetings to advise on course choices, college, and career options, and progress in the academic tutoring program• Supported marketing initiatives such as online workshops designed to demystify and inform families of the college application process

Orange, California, United States

• Assisted in data collection, development of literaturature reviews and international presentations• Utilized critical thinking skills and statistical techniques to provide to summarize findings• Developed curriculum that includes syllabus design and innovative content for courses on: Emerging Social Issues (Graduate), Non-profit Leadership (Graduate level), Environmental Justice, Nonviolence & Conflict Resolution, Racial Equity & Social Justice• Transitioned and maintained web courses on Canvas and Blackboard (digital platform)

Orange, California, United States

• Supported planning and implementationof various programs centered around diversity, sustainability, inclusion, and social justice education• Coordinated events that included speaker series, philanthropic/educational events, team building activities, and experiential learning sessions; with cross-functional department collaborations• Supervised diverse undergrad team utilizing online project management systems, holding students accountable for deliverables and ensuring achievement of milestones in alignment with university goals• Conducted recruitment, onboarding, and performance evaluations of staff• Examples: Alternative Spring Breaks, Spilling the Tea (on Thanksgiving), Community Supported Agriculture Program, Hunger Banquet, International Day of Peace BBQ, Breaking Ground Identity Workshop

Greater Los Angeles Area

• Accomplished department goals of improving SEO stats through collaborations with blogger community and merchandise sponsorships• Trained new team members on an optimized influencer outreach process

Los Angeles

• Scheduled and conducted (preliminary) interviews for candidates across 20 roles• Managed pre-employment assessments to prospective hires and collected feedback fornext steps • Assessed candidate resumes, and managed job postings in collaboration with managers for all positions (entry-level interns through upper-level management)• Improved company culture through the planning and management of multiple new monthly/weekly events and team-building activities• Coordinated monthly company events, improving company culture while remaining under budget• Collaborated with managers regarding hiring needs and ensured smooth recruitment• Performed general office duties to maintain efficient workflows for the office

Pittsburgh, Pa

• Developed new programs for student body wth a focus on Community Service• Led committee of students to coordinate bi-monthly events and remain within budget• Events sought to create awareness, provide volunteer experiences, and raise money for various charities in the Pittsburgh area

Master Of Arts - Ma, Leadership Development, 3.91

Activities and Societies: • Recipient of 2020 MLD Community Spirit Award • Dean's Fellowship (2018-2020)• Capstone Project: “Re-Storying.

Associate Of Arts - Aa, Peace Studies And Conflict Resolution, 3.7

Activities and Societies: • Peace & Leadership Club, Co-President • Dean's List (2016-2018)Relevant Course and Activities • Social.

Ba Mass Communications, Mass Communications, 3.5

Activities and Societies: Campus Activities Board (CAB)-Community Service Committee, Point Park Softball Team, Point News, The Globe.

Associate'S Degree

Activities and Societies: NJCAA SoftballAwards • All-Conference Team and Honorable Mention in WJCAC (2012, 2013) • Member of Who's Who.