Ren Nunes Email & Phone Number

South Carolina, United States

Greenville, South Carolina, United States

Reporting to the Chief Data Officer, this leadership role oversees, supports, and aligns efforts and methods existing within products and business operations units to manage risk and ensure compliance with respect to models, AI, and data. This role delivers value back to the business by reducing the risk and associated costs of compliance violations and saves resources by coordinating compliance efforts across the enterprise while, most importantly, bringing others along on a journey to the future. Responsibilities include: - Strategically and proactively identify and plan for emerging data related regulations in industries and geographies in which Blackbaud operates or plans to operate. - Ensure compliance through robust reporting, monitoring, and auditing mechanisms. - Execute data privacy and regulation adherence frameworks, data ethics and ethical standards - Create and execute strategic objectives in support of a Privacy by Design framework. - Provide subject matter expertise on Data Privacy & Ethical frameworks, including providing guidance to stakeholders on regulatory compliance across various geographical locations.

Charleston, South Carolina Metropolitan Area

Responsible for building high performing teams, as well as the implementation and oversight of Blackbaud’s data management goals, standards, practices, process, and technologies. This role will lead in organizing and streamlining the process with which data is collected, shared, utilized, protected, cleaned, and stored. Responsibilities:- Drive development of policy, process, and standards that steward\govern the quality, definitions, use, access and life cycle of information for all data assets (including licensed and proprietary sources).- Define requirements, content, structure, and objectives of data governance programs, aligning with cross-functional teams such as Security, Finance, Data Intelligence, Engineering, Product, Customer Operations, and IT to achieve company goals.- Drive development and delivery of Blackbaud’s Data Governance Operating Model, with a focus on standard development and management, data transparency and protection, metrics, processes, and data architecture in support of both customer facing and internal operations. - Execute data privacy and regulation adherence frameworks, data ethics and ethical standardsBuild rapport with internal and external resources throughout the product development process- Create product backlog/requirement documents (epics, stories, scope docs, etc) to support a Privacy by Design framework. Work closely with engineering teams to execute the product features per specification ensuring a Privacy & Ethics-first mentality.- Provide subject matter expertise on Data Privacy & Ethical frameworks, including providing guidance to stakeholders on regulatory compliance across various geographical locations.

Charleston, South Carolina Area

Responsible for the execution and maintenance of the data stewardship practice for the Data Intelligence Center of Excellence. This includes gathering and prioritizing customer requirements, defining the product vision & working closely with internal teams to deliver high-quality products that solve real business problems. This position ensures that the product evolution supports the company’s overall strategy and goals.Development of policy, process, and standards that steward\govern the quality, definitions, use, access and life-cycle of information for all data assets (including licensed and proprietary sources).Development and execution of data privacy and regulation adherence frameworks, data ethics and ethical standards in data science\engineering for all aspects of the DI COEManage budgeted resources and expenditures related to the DI COE licensed data and services providers to ensure proper lifecycle management and consolidation of data resources where appropriate, budget attainment, and building partner relationships for future product opportunities

Charleston, South Carolina Area

Platform Product Manager responsible for enabling and expanding the company e-commerce footprint that powers the Customer Journey.

Charleston, South Carolina Area

Advisor & business partner to multiple cross functional business units and resource groups. Responsible for partnering with business stakeholders to ensure proper prioritization of organizational commitments and capability to deliver on-time solutions. Responsible for all pre-sales consulting requiring a high level of technical aptitude. Formed a new team of Senior Security Analysts to address growing business needs of security questionnaire and risk assessment response. ¡ Developed and Implemented the Corporate Security Questionnaire & Risk Assessment Response program, addressing a critical area of risk for both internal and external stakeholders.¡ Successfully transformed stakeholder satisfaction with the team by establishing a customer-centric culture. Implemented KPI’s and stakeholder surveys to ensure continued customer satisfaction.¡ Successfully managed the transition of existing service-management process to the SalesForce platform, maximizing efficiency and unifying the team on the same platform as their stakeholders. ¡ Created a highly effective Information and Content Management program focused on providing the Blackbaud sales force with a means for self-service and improving the sales teams’ ability to obtain answers quickly.¡ Key Participant and partner to the Legal Team in All Contract Negotiations for Blackbaud Cloud Solutions.

Charleston, South Carolina Area

Led a team of highly specialized systems engineers responsible for the overall success of hosting services for Blackbaud’s flagship solutions. - Successfully implemented numerous improvement initiatives based on ITIL framework. - Established robust capacity management program that ensured systems were capable of operating at levels of high performance while maintaining focus on cost effectiveness. - Established a new Vendor Management program that created guidelines for technology partners wishing to have their solutions deployed or integrated with hosted Blackbaud solutions. Successfully sunset several solutions that did not meet these minimum criteria.¡ Proven track record of Fiscal Responsibility, acting as a key participant and stakeholder in the Total Cost of Ownership program, driven by corporate finance teams. Responsible for reduction in the TCO of Blackbaud’s flagship solutions by over 400%. - Built and maintained effective relationships with key vendors (Citrix, Microsoft, Akamai) which greatly improved the ability to receive prioritized support during major service incidents impacting Blackbaud’s hosted solutions.

Charleston, South Carolina Area

Responsible for hiring and training senior-level technical support associates for a new team focused on the support of the newly created application hosting services offering. Responsible for day-to-day team operations as well as providing insights on key trends and customer feedback to departmental and business unit leadership. • Built world-class team of 6 technical support specialists and established team KPI’s by analyzing team data and identifying key benchmarks. • Team responsible for maintaining relationships with an expansive portfolio of customers and ensuring their complete satisfaction.

Charleston, South Carolina Area

Served as Customer Support Manager at Blackbaud, leading teams of customer support associates varying in experience from entry-level to senior. Responsible for coaching, mentoring, and ensuring associates met or exceeded monthly, quarterly, and annual performance goals, while establishing a customer-centric culture and mentality. • Responsible for hiring, training, and ongoing coaching of customer support associates in newly expanded office hub (Indianapolis, IN). • Established culture of organizational excellence as exemplified by team associates regularly ranking as the top performers across entire customer support department, despite having the lowest tenure.

Master Of Business Administration (M.B.A.)

Bs, Management

Activities and Societies: Phi Sigma Kappa Fraternity