He is responsible for :-Resolve issues impacting client and play a key role in enhancing the client experience.-Coordinate input from Development, Business Analyst, and Operations teams to deliver a technical solution.-Partner with business functional team leaders and other key stakeholders to provide analytics and insights to enhance efficiencies, identify challenges, and quantify performance.-Provide and manage monitoring the system and provide communication to the stakeholder for an issue or outage.-Manage on-demand (ad hoc) data & report requests to support the evolving needs of the business.-Project and Program Management: Manage and/or participate in various projects and programs

He is responsible for :- Provide technical and business-related knowledge to Customer Care teams to help resolve customer queries, including knowledge management & documentation.- To ensure accuracy of the issue and escalation by join meeting, brainstorming with relevant unit - Manage and oversee all complaints related to Digibank Technical Issue, to ensure It can be responded and resolved within TAT - To proactively identify opportunities and process improvement to improve the Customer Service Center by doing sharing session whenever its required. - Raise to Ops Risk and Compliance for any findings or potential issues that may arise.

- Provide technical and business-related knowledge to the L1 team to help resolve customer queries, this includes knowledge management (documentation)- Detect possible service interruptions to our partners and anticipate potential problems- Root cause analysis (mature problem, configuration, change mgmt., process)- Analyze service performance trends- Escalate to appropriate group a detailed issue tracking (ticket), status update to logger (requester)- Process automation capabilities & detect possible procedural improvements- Resolve customer queries that have been forwarded by the Level 1 team- Take ownership by coordinating the feedback to the customer where analysis is required from other implementation and development departments- Monitoring of specific transactional flows (e.g Alto, Artajasa, Prima, VISA, Mastercard, Vision+)- As HSM Custodian, responsible for generating TMK (Terminal Master Key) and Monthly HSM Maintenance at Data center

- Daily support production Core Banking System for Branch, Interface, End Of Day & Infra area, make sure production process running well.- Support UAT Phase (New Project, Enhancement Project, and Bugs Fixing of issue production)

I served as an assistant lecturer in Department of Informatics Engineering, for following lectures/modules:- Data Structures and Algorithm- Web Programming

Responsibilities:Analyzing user requirement, designing application & database, programming, testing, deploying application, create documentation.

Analyzing user requirement, designing application & database, programming, testing, deploying application and create documentation.