At Brocade Communications, I spearheaded the oversight of a diverse team of 6 to support over 4000 users within national and international markets effectively. I manage global end-point standards and outline best practices to facilitate business improvement. I also headed up the North American and Latin American level 2 support teams to boost internal productivity and IT support capacity. I successfully coordinated employee laptop refresh and team development to execute a high-caliber self-service portal and mobile app. And I optimized American procurement and inventory processes in addition to updating the BYOD process.

As an IT Helpdesk Manager, I implemented dynamic support strategies to support 1400 users worldwide and coordinated functions for 3 highly adept helpdesk agents. I defined operational metrics and contributed to the implementation of helpdesk expectations. I also successfully slashed ticket count by 30 days of the initial start date through quality functional analysis and strategic execution. I was recognized for facilitating and delivering successful acquisition of Brocade within helpdesk environment to mitigate risk and drive productivity.

At Talix and Healthline, I operated with diverse server environments and effectively replicated the East Coast site for DC/DR strategy. I collaborated closely with the Dev ops team to ensure hosting site functionality. I was committed to maintaining strong professional relationships with vendors to manage corporate software licensing and improve disaster recovery and business continuity plans. I supported the achievement of company HIPAA certification and personally defined IT operating policies. I effectively supported company infrastructure implementation and coordinated telecommunication functions. I successfully migrated Exchange 2010 to Google Apps and configured hardware and software upgrades. And I converted flat networks via VLANs and managed office virtualization infrastructure.

At Talix and Healthline, I operated with diverse server environments and effectively replicated the East Coast site for DC/DR strategy. I collaborated closely with the Dev ops team to ensure hosting site functionality. I was committed to maintaining strong professional relationships with vendors to manage corporate software licensing and improve disaster recovery and business continuity plans. I supported the achievement of company HIPAA certification and personally defined IT operating policies. I effectively supported company infrastructure implementation and coordinated telecommunication functions. I successfully migrated Exchange 2010 to Google Apps and configured hardware and software upgrades. And I converted flat networks via VLANs and managed office virtualization infrastructure.

At Fenwick & West, I shrewdly negotiated vendor contracts and headed allocation for a $10M high-volume budget. I ran architecture for 3 petabytes of HDS/EMC storage in a brocade fiber channel environment. I also maintained a VMware environment with 60 hosts and 2000 guest windows machines to drive efficiency. And I managed vendor relationships and employed Hitachi VSP in the current AMS/HUS environment.

Worked for Apple Assistance Center and Visioneer.