AeroLeads people directory · profile
Alexei Van Rensburg Email & Phone Number
Customer Service Specialist
at
McLarens
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 100%
Current company
Role
Customer Service Specialist
Location
Auckland, New Zealand
Company size
Who is Alexei Van Rensburg? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Alexei Van Rensburg is listed as Customer Service Specialist at McLarens, a with 1941 employees, based in Auckland, New Zealand. AeroLeads shows a matched LinkedIn profile for Alexei Van Rensburg.
Alexei Van Rensburg previously worked as National Engagement manager at Anziif and Customer and Claims Advocate Manager at Fidelity Life Assurance Company Limited. Alexei Van Rensburg holds Post Grad Diploma, Applied Management, Level 7 from Nzma.
Company email context
Email format at McLarens
This section adds company-level context without repeating Alexei Van Rensburg's masked contact details.
McLarens
Review company-level records connected to Alexei Van Rensburg before choosing the right outreach path.
Profile bio
About Alexei Van Rensburg
• Over 17 years experience working in the Insurance Industry.• Extensive experience in Dispute Resolution and restoring customer relationships. Specifically dealing with VIP or High-Net-worth clients.• Strong claims and service background, with expertise in both motor and non-motor. Claims handling from registration to finalisation.• I have experience in mapping out processes and procedures to streamline daily activities and functions. • Technical expertise solving complex problems and preventing future similar events.
Listed skills include Insurance, Brokers, Call Centers, Underwriting, and 10 others.
Current workplace
Alexei Van Rensburg's current company
Company context helps verify the profile and gives searchers a useful next step.
Mclarens
13 roles
Alexei Van Rensburg work experience
A career timeline built from the work history available for this profile.
National Engagement Manager
Customer And Claims Advocate Manager
Claims Manager
Oct 2021 - Jun 2022
Dispute Resolution Manager
Feb 2019 - Oct 2021
Corporate Care Consultant
Handling Customer queries. Travel Insurance Policy sales and amendmentsPet Insurance Sales and amendmentsTelephonic Medical assessments
Sep 2018 - Feb 2019
Consultant / Service Account Manager
Responsibilities:• Specialised Insurance advice. • Meeting with clients to review policies and address any issues.• Sourcing new business for our Personal lines Insurance portfolio from current Commercial Clients• Meeting with Commercial clients to build lasting relationships and network• Obtaining quotations from various insurers and presenting to clients. • Liaising between customers and external Insurance Companies• Ensuring all captured data is accurate and Insurance needs are met• Building relationships with existing clients and obtain new clients through leads• Process policy amendments• Credit control – Following up on outstanding Annual payments and unpaid monthly premiums.• Managing the complete Discovery Insure portfolio. Responsible for all Sales, Brokers appointments, amendments, underwritting, renewals and claims monitoring. Resolving complaints and queries.The Company: Pogir group is an Insurance Broker who specialises in Health care, Long Term Insurance as well as Short term Insurance. Specifically designed for High Net-worth or VIP Clients and Business owners linked to Commercial policies. The Products: Specialised Insurance and service for High Net-worth and VIP Clients.
Jul 2015 - Jul 2017
Legal Advisor – Short Term Insurance Specialist.
Fnb Insurance
• Handling complaints received on Social Networks which has a reputational impact on the company.• Dealing with Short Term Ombudsman, FAIS Ombudsman and Banking Ombudsman complaints and formally responding to the relevant body. • Assisted on in investigations and compiling report with all evidence. • Investigate and pay all Professional Indemnity Short Term Insurance claims• Assistance with Legal, Risk and Compliance tasks. Including investigations and Reporting and enforcing steps to correct ant breaches.
Nov 2012 - Nov 2014
Customer Service Call Centre Manager
Fnb Insurance
• Managing a team of 27 in a call centre environment. • Quality control on calls and work done on a daily basis. • Responsible for Personal Development and identifying all training requirements. Coaching and supporting staff. • Monitoring leave and absenteeism. • Performance management and appraisals. • Assisting with technical queries and client complaints
Feb 2012 - Nov 2012
Senior Service Account Manager And Team Leader
Fnb Insurance
• Serviced my own portfolio of approximately 800 VIP / High Net-worth clients.• Responsible for underwriting, claim tracking, Portfolio management, and client retention. • Manage team with a Junior and Middle broker, each with approximately 1500 clients. • Responsible for a portfolio growth of 10% annually. • Specialised Insurance advice. • Meeting with clients to review policies and address any issues.• Obtaining quotations from various insurers and presenting to clients. • Liaising between customers and external Insurance Companies• Ensuring all captured data is accurate and Insurance needs are met• Building relationships with existing clients and obtain new clients through leads• Process policy amendments• Credit control – Following up on outstanding Annual payments and unpaid monthly premiums
Jul 2009 - Feb 2012
Sales Broker
Fnb Insurance
• Internal sales – given certain targets and always exceeded these targets• Meeting with clients and doing a full needs analysis to ensure the client is offered the correct insurance product and cover• Obtaining quotations from Different Insurers and presenting these quotations to potential clients. • Ensuring all details are captured correct and timeously.
Mar 2008 - Jun 2009
Team Leader For Northern Region Claims
Fnb Insurance
• Handling of all claims – Motor and Non-motor • Specialising in written-off and stolen vehicles. • Checking claims for accuracy and quality and doing first authorisations on payments for team members.
May 2007 - Mar 2008
Senior Claims Consultant
Fnb Insurance
• Handling of motor and non-motor claims. • Registering claims• Appointing assessors / Adjusters• Reviewing assessors reports and provide settlement suggestions• Discuss claim details with client • Authorise Replacement or repair or request payment in the event of cash settlements
Mar 2005 - Mar 2008
7 education records
Alexei Van Rensburg education
Post Grad Diploma, Applied Management, Level 7
Diploma, Small Business Administration/Management, 93% / Gpa 3.8
Certificate, Microsoft Excel Advanced, Completed Advanced Course
Fnb Advanced Courses
Short Term Insurance Regulatory Exam 1, Insurance
Fpi
Bachelor Of Laws (Llb) - Incomplete, Law
Certificate, Business Administration And Management, General, Management Development Program
High School, Senior Certificate, 12
High School Jan De Klerk
FAQ
Frequently asked questions about Alexei Van Rensburg
Quick answers generated from the profile data available on this page.
What company does Alexei Van Rensburg work for?
Alexei Van Rensburg works for McLarens.
What is Alexei Van Rensburg's role at McLarens?
Alexei Van Rensburg is listed as Customer Service Specialist at McLarens.
Where is Alexei Van Rensburg based?
Alexei Van Rensburg is based in Auckland, New Zealand while working with McLarens.
What companies has Alexei Van Rensburg worked for?
Alexei Van Rensburg has worked for Mclarens, Anziif, Fidelity Life Assurance Company Limited, Turners Auto Retail Division, and Allianz Partners.
How can I contact Alexei Van Rensburg?
You can use AeroLeads to view verified contact signals for Alexei Van Rensburg at McLarens, including work email, phone, and LinkedIn data when available.
What schools did Alexei Van Rensburg attend?
Alexei Van Rensburg holds Post Grad Diploma, Applied Management, Level 7 from Nzma.
What skills is Alexei Van Rensburg known for?
Alexei Van Rensburg is listed with skills including Insurance, Brokers, Call Centers, Underwriting, Claims Handling, Claim, Management, and Professional Liability.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial