We are sales, technology, and operations executives. Whether it’s a go-to-market strategy, supply chain improvement, system integration, or green field software development, we have been there before. Let us help you launch, scale, build a team, or blow your sales goals out of the water.

Helping startups and growth-stage companies build scalable, efficient operations and supply chains that drive growth and profitability.• Optimizing end-to-end operations by streamlining order-to-cash processes, implementing technology support solutions (ERP, OMS, TMS, Shopify), selecting strategic vendor partners (3PLs, freight forwarders, carriers), and structuring teams for enhanced productivity, leading to expanded sales capabilities and improved margins.• Creating operations strategies and technology roadmaps to mitigate risks and support the sustainable expansion of global e-commerce and omni-channel businesses.• Elevating both pre- and post-purchase customer experience by optimizing order fulfillment and returns management processes (reverse logistics, refurbishment), driving higher repeat conversions and customer satisfaction.

Fractional operations leader developing supply chain and e-commerce fulfillment strategy

Led the scaling of supply chain and logistics functions.at Jetson Electric, the market leader in compact e-bikes and scooters.• Developed and executed strategies to enhance omni-channel fulfillment and drive digital transformation.• Optimized supply chain operations, including integration of new partners and technology systems.• Implemented direct import processes to reduce working capital and improve the order-to-cash cycle.• Spearheaded the digital transformation of ERP, order flow automation, and end-to-end inventory visibility.

Led the global logistics strategy for the direct-to-consumer bed-in-a-box pioneer.• Transformed the North American distribution network, scaling fulfillment volume and integrating new 3PL partners.• Negotiated strategic rate agreements, achieving $10+ million in annual cost savings.• Championed technology deployments to optimize order fulfillment, tracking, and integration with wholesale and 3PL partners.• Built and led a team of 12+ logistics professionals, providing mentorship and development opportunities.

Led global transportation strategy for inbound/outbound freight, last-mile delivery, and reverse logistics, supporting growth in e-commerce, retail, and wholesale channels.• Negotiated freight agreements, reduced transportation costs, and enhanced last-mile service offerings to improve customer experience.• Developed KPIs and SLAs with service providers, and drove process improvements to enhance operational efficiency.

Directed operations and customer care for a food-tech startup revolutionizing instant delivery of healthy, chef-made meals via mobile app and web,• Developed and implemented a delivery model achieving 55,000 orders with a 10-minute average delivery time and 93% customer satisfaction.• Recruited and led a delivery team of 20+, creating training materials and a coaching process for continuous improvement.• Oversaw procurement of equipment, technology, and services, including dispatch software and an eco-friendly fleet.• Designed a forecasting system to optimize meal production and ensure cost-effective operations.

Business Operations Manager at UPS Canada, managing package delivery and customer service operations across Eastern GTA.• Achieved 20%+ sales volume growth within 12 months by leading a diverse team of 150+ employees.• Oversaw key performance metrics, including production, service, and safety indices, and conducted P&L reviews.• Managed HR matters such as hiring, training, and employee grievances, ensuring smooth operations and high productivity.

Head of the Industrial Engineering team across Eastern Canada, encompassing Ontario, Quebec, and the Atlantic provinces.• Directed UPS Canada’s significant expansion into Atlantic Canada, successfully opening 8 new operating centers across 4 provinces within a 12-month period.- Oversaw all aspects of expansion, including proposal development, site selection, capacity assessment, competitive analysis, and transportation network design.- Managed key operational activities such as staffing, operational planning, and post-launch monitoring, ensuring a smooth transition and integration into the existing Canadian organization.- Championed go-live implementation, including the recruitment and training of staff, vendor transition, and the deployment of new facilities and technologies.• Focused on enhancing operational productivity and business efficiencies by effectively utilizing facilities, equipment, and staff.• Developed and implemented cost plans, work measurement programs, change management initiatives, and quality improvements.

• Responsible for work measurement and operational enhancements to optimize costs and improve productivity.• Designed and implemented workflow for the $32 million Calgary Hub, focusing on volume projection and efficiency.• Managed daily transportation network planning across Western Canada, driving operational improvements.• Collaborated with Directors and Business Managers to execute key operational improvements and ensure safety and efficiency.

• Planner of operations for daily package delivery across British Columbia, including 4 major delivery centers and over 50,000 packages per day• Grew delivery and building capacities by designing, developing, and implementing process improvements and advising on deployment of technologies• Increased daily operation efficiencies by establishing strategic and sustainable dispatch plans which consistently exceeded management’s business targets• Completed Hub Operations Management Training in Chicago, IL the largest UPS facility in the world

• Led operations data collection and analysis for BFI Canada, Canadian subsidiary of the third-largest non-hazardous solid waste management company in North America • Championed key cost-analysis pilot project at single site to successfully uncover margin improvement opportunities, resulting in further project expansion to the entire Greater Vancouver Area and other locations throughout British Columbia• Developed databases to facilitate analysis of operations data, resulting in more efficient deployment of resources • Increased operating margin by 18 percent over the term of tenure