In 2015 I first started writing The Crowfield Chronicles. The first draft was finished by 2017. However, it took me another year to have the final manuscript ready - 'writing is rewriting' as Ernest Hemingway famously said. In 2021 The Crowfield Chronicles was picked up by Tribes Press, who decided to publish it. Eventually, the book was launched on 14 October 2022.

This is a marketing and communication centered role, in which my responsibilities included developing and executing the marketing/communication plan for the spare parts department, external and internal communication regarding spare parts, and developing customer training materials, such as instruction videos. Additional responsibilities included commercial support for the webshop, tender support, and contract support.

Worked as Manager Customer Service in the Service Parts Management Team for Philips Personal Health. Responsibilities include B2B customer conditions, discount and pricing policy, and how to communicate those policies in a customer-friendly way to clients. Also supported the customer service reps in customer-friendly communication regarding issues and complaints.Additional responsibilities included transport management, and sales and margin forecasting. As part of the model line… Show more Worked as Manager Customer Service in the Service Parts Management Team for Philips Personal Health. Responsibilities include B2B customer conditions, discount and pricing policy, and how to communicate those policies in a customer-friendly way to clients. Also supported the customer service reps in customer-friendly communication regarding issues and complaints.Additional responsibilities included transport management, and sales and margin forecasting. As part of the model line team for LEAN deployment for Philips Consumer Care, LEAN, kaizen, problem solving, and continuous improvement are part of the daily job. Also did an advanced training in Value Stream design. Show less

Worked as an Order to Deliver Representative in which responsibilities were divided into order management on one hand and process improvement on the other. Customer-friendly communication about difficult topics was a daily activity. Cross-trained in 4 different teams which enabled me to function as a flexible team player. Was made Process Mapping Coordinator of the Customer Care department in October 2014 which gave me the chance to develop myself in a coordinating role.

Worked in the Human Resource department outsourced by the Union Bank of Switzerland. Provided references for UBS employees, processed the screening of new UBS employees, and assisted with general queries, which provided great knowledge and know-how of HR and customer service.Additionally worked with supervisor on a project gathering and analyzing data, and setting up benchmarks for a bonus system for the HR department.

Worked on location or from home gathering data of all departments in all European plants of ACS to establish benchmarks for productivity, efficiency, and for the acquisition of new clients.

Worked in the Human Resource department outsourced by the Union Bank of Switzerland. Provided references for UBS employees, processed the screening of new UBS employees, and assisted with general queries, which provided great knowledge and know-how of HR and customer service. Also assisted developing a new procedure in the screening of new UBS employees, and developed and conducted a training for co-workers in the new process.

Conducted regular classes to a group of first year IBA students during their first trimester regarding their progress in their studies and the experience of living in the Netherlands for the first time. This program contains professional training in terms of leadership, presentation and communication skills.

Conducted all the financial transactions and accounting for the whole study association. Also organized a study trip to the Theoretical Archaeological Conference in York, participated in the nomination of a teacher for the Annual Education Award of Leiden University who ultimately won the award, and organized several other activities such as the introduction weekend for the first year students in 2007 and 2008, cultural activities, Christmas Gala, several parties and monthly drinks.Also… Show more Conducted all the financial transactions and accounting for the whole study association. Also organized a study trip to the Theoretical Archaeological Conference in York, participated in the nomination of a teacher for the Annual Education Award of Leiden University who ultimately won the award, and organized several other activities such as the introduction weekend for the first year students in 2007 and 2008, cultural activities, Christmas Gala, several parties and monthly drinks.Also participated in the reorganisation of the board and five sub boards into one smaller board, and the rewriting of the board positions and statutes at the end of 2008. Show less