Renso Sanchez Email & Phone Number

United States

Lic Queens, New York, United States

Greater New York City Area

 Manage user profiles, security access, and shared file structures. Provide front-line software and hardware support both remotely and face-to-face, ensuring service availability and stability across the Americas and providing backup support to Europe and Asia where required. Kept hardware and software systems current with the latest patches and current licenses. Aligned closely with other departments to better understand product features so that appropriate training materials could be developed. Created, edited, and updated project manuals and technical documentation used by the entire IT team.

Greater New York City Area

 Create new accounts, reset passwords and configure access for users. Provide staff and users with assistance solving computer related problems, such as malfunctions and program issues via email, chat or telephone. Train staff and users to work with computer systems and programs. Set up equipment for employee use, performing or ensuring proper installation of cables, hardware, operating systems, or appropriate software.  Test computer software and hardware to ensure proper operation. Maintain a calm, professional demeanor when faced with difficult customer situations or high demand, high volume workloads. Research and document issues on various computer systems to resolve complaints and answer inquiries.

Greater New York City Area

 Inspect equipment and read specification sheets to prepare computer hardware for delivery to end-users Set up equipment for users, performing or ensuring proper installation of cables, operating systems, or appropriate software and hardware following design or installation specifications Maintain records of problems and remedial actions taken, or installation activities when necessary  Oversee and test the performance of computer systems, computer hardware, and networking software to diagnose, computer hardware and system problems, and replace defective components or perform minor repairs when necessary Refer major hardware or software problems or defective products to higher level technicians for service

 Displayed expert use of Easy Dental computer scheduling software to manage patient appointments Confirmed patient insurance benefits and check claim statuses Trained new employees on proper universal precautions and infection control procedures Diligently cleaned dental instruments and work areas in accordance with sterilization and disinfectant protocol Acted as translator between non-bilingual dentist and Spanish speaking patients  ACHIEVEMENTS: Gained a solid reputation for my efficiency in work place duties.

 Provided support to social media efforts (twitter, Instagram, blogs and Facebook), surveying and reaching new target audiences Worked closely with Andrea Ching in sales events to increase brand awareness Installed and set up products for sales events  Monitored merchandise with the use of Andrea’s inventory and pricing spreadsheets Assisted with the organizing Andrea’s warehouse Performed cold calling to reach potential buyers  Compiled comprehensive spreadsheets to better reach potential buyers

Bachelor’S Degree, Marketing

Information Technology

Computer Software Engineering

Computer Engineering