Renu Bala Email and Phone Number

• Managing faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress. • Diagnosing and resolving problems to the customer satisfaction. • Maintain and develop own knowledge and skills to assist with first time fault resolution. • Identify and escalate repeat issues or service risks into service management teams.• Installation, configuration, performance monitoring of servers (Red hat Linux 6, Red hat Linux 7 servers) in production environment.• AWS services EC2, S3, EBS, VPC, ELB, RDS, IAM, Auto scaling, Cloud Formation, etc. • Experience in monitoring though cloud watch.• Good understanding about S3 and glacier concepts.• Creation and configuration of Amazon S3 bucket and attaching bucket policy/permissions. • Designing and Deploying Highly scalable infrastructure using ELB and Auto Scaling services. • Understanding of AWS Enterprise storage disk types.• Launching and configuring amazon EC2 cloud servers using AMIs.• Hands on experience on subnet, VPC and route tables. • Configure and managing S3 bucket and policy implementation