Renu Bansode Email & Phone Number

India

• Spearheading the end-to-end process of organizing & conducting training sessions across strategic organization development, sales operations & business excellence programs whilst planning & strategizing effective ways to attain training objectives.• Managing association with multiple clients and determining their training needs/ requirements in the fields of sales & marketing business functions and implementing different styles of training techniques & designs as per the requirement whilst responsible for preparing reports to monitor progression.• Designing & developing sales training modules and analyzing them, to gauge the effectiveness and implementing updates regularly to ensure they are in-line to the needs & the mission of the organization.• Concluding the training functionality within the allocated budgets and ensure controlled expenditure of all the programmes, productions and publications in order to justify a return on investment (ROI).

Mumbai Area, India

• Administered business operations for various clusters in West Zone, with accountability of profit & loss credentials and implemented strategized annual operations plans for establishing the brand and the new clinic expansion process.• Led a team of 80+ members and a business portfolio of 24 Crores whilst directed business units (inclusive of key doctors) to maintain & improve the operational plan for an efficacious delivery of beauty solutions to the customers.• Directed business units to maintain & improve the business plan, parameters to optimize profitability & growth while delivered excellent service quality via proper client management, incorporating customer feedback and timely audits.• Defined business mission & performance standards across all functional areas and reviewed team performance with deft application of concurrent management analyzing procedures & ensured strict adherence to internal compliance.• Engaged in the recruitment of Clinic Managers, BT & Client Coordinators, etc.; controlled attrition rate and structured training sessions for team members to make them aware about the SOPs, service quality and product knowledge.

Mumbai Area, India

• Oversaw the entire gamut of activities involved in sales & marketing and banking operations which included lead generations, meeting prospective HNI & NRI clients and networking for the attainments of pre-determined sales targets across Business Banking, Liabilities, Retail Assets, Forex, Credit Cards, Online Trading, etc.• Foresaw client’s financial needs by gathering information, assessed their requirements and suggested appropriate product accordingly whilst actively involved in cross-selling of the bank’s other financial products.• Administered clients investment portfolios, conducted customer profiling analysis & developed a high quality client base whilst engaged in conceptualizing & executing micro-marketing events & activations at branch level.• Performed promotional campaigns (BTL activities) for HNI client acquisition to increase the Assets Under Management (AUM) and successfully extended all International Banking related services.• Executed & maintained proper communication channels with the HNI clients in order to reduce customer complaints, daily escalation and believed customer satisfaction at the priority.• Ensured excellent customer service is provided to the existing NRI & HNW customers to get repetitive business & reference leads and ensured strict adherence to all the compliance issues as per bank rules & regulations.

Mumbai Area, India

• Managed the overall activities involved in marketing operations which involved planning & execution of marketing activities/events and engagement programs across PAN India to enhance the brand position in the market whilst led a team of 22 members (inclusive of team leaders and customer service executives).• Developed, designed & implemented all marketing strategies and drove initiatives for overall management of marketing campaigns & promotions whilst was accountable for marketing campaigns profit & loss credentials.• Formulated plans to acquire business through in-store activities with partner brands and rolled-out loyalty programs across 5 states and administered its execution & operations in coordination with 25 membership service representatives.• Prepared CRM system design & layout requirements, drafted documentations (agreements/proposals) and concluded Space-on-Hire (SOH) tie-ups & contracts and facilitated corporate level tie-ups with companies, i.e. Hindustan Unilever, P & G, Gold’s Gym, Thyrocare and multiple FMCG brands.• Reviewed team performance and the marketing activities via DSS (Decision Support System) and conducted training sessions for the operations team to enhance their skills in CRM and customer service towards customer engagement & loyalty programs.

Pune Area, India

• Overall responsible for the management of sales activities of Traveler Cheques, BTCs & Foreign Currency, etc. and won new business as well as built new sales methodologies for attainments of revenue targets.• Initiated & secured sales to enhance client acquisitions statistics across Foreign Exchange & Retail business deposits and ensured excellent service is provided to the customers to get repetitive business and references leads.• Managed FEMA, Forex Margins & Commission on sales of Travelers cheques and administered corporate and personal portfolios for High Net worth individual clients.• Actively involved in cross-selling/up- selling organizations’ additional products – Insurance, Gold Coins, Bonds, etc. whilst monitored daily FCRM closing and inventory management for deliverables to report senior management.

Indore Area, India

• Administered the entire spectrum of functions pertaining to client servicing, hotel room reservations, customer check-in/ check-out process, public relations and hotel promotion activities.• Managed a team of 10 executive of front office operations and managed guest requests & complaints to fulfill the customer’s requirement in accordance to provide excellent customer service satisfaction.• Coordinated with all other departments – housekeeping, food and beverage, hotel staff, etc. to enhance the level of customer’s experience and quick resolution to the concerns faced.• Assured all the team members adhered and followed the standard & security procedures as per hotel's rules and regulations to avoid any grievance.

Post Graduate Diploma In Business Management (Pgdbm), Business Administration And Management, General

Bachelor Of Commerce - Bcom