Campaign: Inbound - customer service* Avco finance. : 2002 onwardsJoined as; Page link; Joined as: Process Associate, Operations

Joined as: PRO Total Work Experience120 months / 10 years; Operations Management:Managing daily operational floor issues viz. scheduling, roistering, performance, report generation, and feed backs. Meeting up the SLAs assigned by the client and AHT maintenance. Coordinating sound integration with support functions viz. Quality, Training, Technology, and Compliance & HR. Handling escalated cases to ensure customer satisfaction and meeting quality standards.* Client Servicing:Responsible for service level delivery to client. To make sure that the areas of concern can be worked upon for improved service levels. Identifying areas of concerns and continuously improving service levels. Handling calibration calls with the client and generation of daily and weekly reports.; Ensuring quality of work for is in sync with corporate objectives. Motivating team members by nominating them for rewards and recognition. Providing necessary training on various tools, policies and procedures to Team Members to ensure quality service delivery to the client.