Basel IV Programme Manager AQR and CAST - Data workstream lead

Reporting lead for ERRP

MIFID II Programme - HFT/ALGO and DATA PMO lead

Risk and Finance Change Central PMO

Offsite Transition of UAT Process to Metlife GOSC Centre* Worked with Delivery owner / Operation Manager as an Individual contributor to meet SLA & Project Timelines as per SOW and to ensure revenue targets and avoid any leakage.*Augmentation to existing services and involved in transition and training for new services.*Ensuring Team Members adherence to the baseline documents (BRD, FRD, Test Scenarios, Test Scripts). *Involved in KT (knowledge transfer) and assessment /… Show more Offsite Transition of UAT Process to Metlife GOSC Centre* Worked with Delivery owner / Operation Manager as an Individual contributor to meet SLA & Project Timelines as per SOW and to ensure revenue targets and avoid any leakage.*Augmentation to existing services and involved in transition and training for new services.*Ensuring Team Members adherence to the baseline documents (BRD, FRD, Test Scenarios, Test Scripts). *Involved in KT (knowledge transfer) and assessment / feedback of individuals in the team. Show less

I was actively involved in managing two cross functional IT Helpdesk projects using ITIL framework in Product Support vertical -•To lead, control and manage the Technical Helpdesk Service Workflow Queues effectively and efficiently to ensure contractual service performance (SLAs) are achieved.•Involved in scheduling & staffing to enhance the capacity utilization ensuring SLA adherence.•Involved in the Hiring & execution of training for New Hires as per designed… Show more I was actively involved in managing two cross functional IT Helpdesk projects using ITIL framework in Product Support vertical -•To lead, control and manage the Technical Helpdesk Service Workflow Queues effectively and efficiently to ensure contractual service performance (SLAs) are achieved.•Involved in scheduling & staffing to enhance the capacity utilization ensuring SLA adherence.•Involved in the Hiring & execution of training for New Hires as per designed modules.•Involved in Skill Set matrix review, to ensure all Customer Service Support personnel are well trained and competent to provide administrative level support to the Client for their support boundaries, and to motivate and promote continuous staff improvement and development.•Drive constant improvement in the quality of services - QoS provided to Business partners and external customers, has helped further in inculcating a quality culture within the team and for the company, lead by example.•Publish data points through presentations in Weekly\Monthly\Quarterly– Review Meetings with Internal & Higher management which reviews the performance highlights of the Service Desk.•To be effective in liaison activities at all levels internally (non operation teams with in Patni) as well as externally (especially customers & Client), orally or in written form for Project specific issues & also for smooth functioning of Operations.•Project Management which includes managing migration/remigration/projects effectively, interacting with training/business & project teams to understand Business Continuity relevant to the process so as to implement whenever required.•Drive basic principles of Team Management while considering the essentials of Performance Management & People Management. Show less

Call managementTroubleshooting of hardware & software issues for Compaq Consumer Products which includes Laptops, Desktops, Music Devices and Networking Products.Windows 98, ME, 2000 & XP support.Proven Excellence in CSAT & TPR & got Certificates from HP for the same.DSA of ABN AMRO Bank for almost an year

Marketing and selling Credit Cards to varied people has given me the ability to think and act instinctively and constantly towards knowing quintessential points in identifying customer requirements and Customer Satisfaction.