Renuka Devi S Email & Phone Number

Experienced Windows Administrator with nearly 5 years of expertise in managing and supporting complex IT infrastructures. Proficient in VMware, ServiceNow, and Active Directory, with a strong background in technical support and IT troubleshooting. Passionate about solving complex technical issues and improving operational efficiency.Core Competencies: • Windows Administration • VMware • ServiceNow • Active Directory (AD) • Technical SupportProjects:RECKITT BENCKISERWintel Administrator | Sept 2023 – Present • Manage setup, configuration, and maintenance of Windows servers and workstations to ensure stability and security. • Apply timely updates and patches to minimize vulnerabilities and maintain reliable operations. • Troubleshoot and resolve issues related to network connectivity, software conflicts, and system performance. • Implement and manage Active Directory services for streamlined user authentication and access control. • Oversee backup processes and disaster recovery planning to safeguard critical data. • Collaborate with IT teams to ensure smooth integration across technology platforms. • Evaluate and suggest best practices to optimize system efficiency.DAIMLER TRUCKS & MERCEDES BENZSystem Engineer – Wintel Operations | Mar 2021 – Aug 2023 • Managed virtual and physical servers running Windows Server OS. • Monitored the SNOW ticketing system, efficiently handling P1 and P2 tickets and updating work items. • Processed and executed change tickets as per client requests. • Configured and managed VMware environments, including V Motion, NTP, and Alarms. • Created and managed VM templates, performed snapshots, and executed VM migrations. • Allocated resources and deployed VMs to meet project requirements. • Managed user rights, shared folder access, and group policies for secure access management. • Conducted root cause analysis and provided reports for continual improvement.Certifications: • Infosys Certified Python Associate • Infosys Certified Windows Server Admin • Infosys Certified ServiceNow System AdministratorSkills: • Windows Server Administration • VMware vSphere & ESXi • ServiceNow ITSM • Active Directory & Group Policy Management • IT Troubleshooting & Support • Security Patch Management • Scripting (PowerShell, etc.)

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  Sri Krishna Arts And Science College

  Distinction With First Class