Renuka Dholi Email and Phone Number

• Working as Service Desk Profile• Provide Service Desk support to approx 270 corporate users Handel a team of 3 IT Support Engineers• Answering phone calls, Obtain necessary information from users to adequately describe the request or problem reported and put it into the tracking tool.• Monitored and executed all end user calls related to IT Services.• All mails to be read throughly and replied to all the concerned in case of escalation. • Generating the tickets and aligning the Engineer of Concerned Team to solve the issue encountered.• Coordinating with engineer, as well as with user for the update of the cell.• Closing the ticket ID with the proper resolution method followed by engineer to troubleshoot the issue.• Taking the user acknowledgement before closing the Ticket ID.• Check and generate the Daily call report, Monthly call report.• Interacting and escalate issue with senior and follow end to end resolution.• All mails to be read thoroughly & replied to all the concerned incase of escalation.• Coordinate and manage relationship with vendors that provide hardware, network and other support.• Maintaining hardware and software Inventory and follow all IT documentation process.• Knowledge and work close with service desk & ticketing software tools.