Renuka Marri Email and Phone Number
About Me:As a seasoned Technical Support Specialist and AWS Administrator with over 4+ years of experience which helps to bring a unique blend of technical expertise and strategic thinking to the table.Key Skills:Amazon Web Service (AWS) / RedHat Linux Administration/ Windows Administration / Docker and Kubernetes / shell programming / Linux Bash / Hardware and networking / Cloud Computing (Iaas SaaS PaaS) / Git / Configuration Management / Automation / CICD / ServiceNow ITOM & ITSM / Python / Terraform / Monitoring Tools (Data Dog)Professional Experience:Design and development of enterprise business solutions in IT Operation ManagementExtensive hands-on experience on Event Management, Discovery, Service Mapping, Discovery, CMDB, Integrations, Software asset management and Hardware asset management.Design and develop configurations and customisation for component discoveryUnderstand the business needs and the needs to standardize processes, and build this into the design.Discovery and MID Server configuration, schedules, patterns, troubleshooting skill for various issues such as Credentials, Connectivity, Firewall access, and port access etcCI classes, model and CI relationship configurations by using OOB CI classes and extending the OOB CI classes as required.Hands own experience in data management/data migration, import set, transform map etc.Integration, Orchestration with third party sources, discovery sourcesIn-depth knowledge of DevOps management methodologies and production deployment Configurations.Integrated Amazon Cloud Watch with Amazon EC2 instances for monitoring the log files and track metrics.Created Highly Available Environments using Auto-Scaling, Load Balancers, and SQS.Configured Elastic Load Balancers with EC2 Auto Scaling groupsCertifications:1x AWS
Servicenow
View- Website:
- servicenow.com
- Employees:
- 32886
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ServicenowDublin, Ie
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Technical Support EngineerServicenow Oct 2021 - PresentSanta Clara, Ca, UsMonitoring of the core infrastructure as part of the ITOM Engineers teams support on EMEA/EU Union and across the globe operating under a follow the sun model.Creating Meaningful First Response towards the incidents and proposing effective solutions for resolving the incident.Working on the priority cases and proposing value-oriented solutions.Updating & reviewing the knowledge base articles and recommending the best practices.Responding to high level impact and critical incidents as part of our incident management team as both Incident Commander and technical liaise whilst adherently sticking to SLAs and keeping both internal and external communications running smoothly.Investigation generation and RCA follow up based on incidents experienced.Monitoring technologies for large scale systems (Splunk) & working effectively towards JVM performance metrics.Managing production changes on a day-to-day basis for ServiceNow Discovery.Knowledge and Experience in mapping windows server 2012,2016,2019, PowerShell, F11 debugging toolsWorking Knowledge of ServiceNow Discovery, CMDB, Service Mapping, Certificates , SAM/HAM, inventory and Management, Firewall inventory & Audit.
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Aws AdministratorFreelance Apr 2019 - Aug 2021Involved in designing and deploying applications utilizing almost all of the AWS stack focusing on high-availability, fault tolerance and auto-scaling.Built S3 buckets and managed policies for S3 buckets and used S3 bucket and Glacier for storage and backup on AWS.Integrated services like GitHub, AWS Code pipeline, Jenkins and AWS Elastic Beanstalk to create a deployment pipeline.Worked on ECS (Docker Containers) and EKS (Kubernetes) to deploy containerized applications on AWS.Used AWS Kubernetes Service to deploy managed Kubernetes cluster in AWS and created EKS cluster in AWS, with AWS CLI, also used template driven deployment options such as Resource Manager Templates and Terraform.Worked on JIRA to defect/issues, logging & tracking and documented all my work using Confluence.Worked with IAM to create users and groups and assigning them proper permissions.Worked to Setup the Continuous Integration (CI) and Continuous Deployment (CD) using best practices.Created CloudFormation Templates to create custom sized VPC, Subnets and all to ensure successful deployment of Web Applications and Database applications.Coordinate and assist developers with establishing and applying appropriate branching, labelling and naming conventions using GIT Version Control.
Renuka Marri Skills
Renuka Marri Education Details
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Dublin Business SchoolInformation Systems With Computing -
Valparaiso UniversityInformation Technology
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Geetanjali College Of Engineering & TechnologyComputer Science And Engineering
Frequently Asked Questions about Renuka Marri
What company does Renuka Marri work for?
Renuka Marri works for Servicenow
What is Renuka Marri's role at the current company?
Renuka Marri's current role is Technical Support Engineer ITOM & Cloud Administrator (AWS) | Terraform & Python Enthusiast.
What schools did Renuka Marri attend?
Renuka Marri attended Dublin Business School, Valparaiso University, Geetanjali College Of Engineering & Technology.
What skills is Renuka Marri known for?
Renuka Marri has skills like Firewalls, Cabling, Domain Name System, Amazon Web Services, Skilled Multi Tasker, Linux, Creativity Skills, Agile Project Management, Networking, Microsoft Sql Server, Nginx, Communication.
Who are Renuka Marri's colleagues?
Renuka Marri's colleagues are Paolo Paz, Alandra M., Neha Prabhu, Paul Ludington, Eric Weischedel, Stephan Pfell, Jason Bray.
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