Renu Sharma Email & Phone Number

Gurugram, Hr, In

India

Gurgaon, India

Established the Order quality management team• Created processes to train and manage team members in achieving the company objective.• Mentored staff in establishing individual evaluations, fostering creativity and self-motivation by implementing result expectations.• Followed up on targets ,holding members accountable for achieved results.• Recognized for effectively prioritizing multiple simultaneous projects.• Anticipated and managed change effectively in rapidly evolving global business environments.• Defined processes and tools best suited to each project.• Successfully ran a project to extended billing capability for resale in 26 countries.

Gurgaon

Provided support to the Service Transition Managers (STM) team members globally who manage the network services orders projects , in terms of• Process :deployment, improvement plans ,support• Reports issuance and analysis :to track the activity and provide recommendations in terms of process improvements or communication• Reports to be created are for activity purpose and resource managemento Margin analysis (revenue, cost , P&L)o Head Count analysiso Project analysiso Activity analysis ( Presales, Project Management activities)KPI management : analysed KPIs for the Project/order managements handled by the Service Transition Managers globally, provide recommendations/ instructions to the teamIssue surveys and analyze the content, feedbacks .consolidate them and provide action plan / solutions to be able to provide support on ongoing project management/order management issuesMaintained and developed the knowledge Management database referred for key process updates by the STM managers

Gurgaon

Managed a team of 5 in daily performance of operational duties who are involved in monitoring Order to Bill Life cycle to identify bottlenecks and initiate corrective action.Closely worked with the cross functional teams to ensure compliance of existing and new process.Identified and implemented cross-training opportunities within and amongst the teamsWorked closely with the Program/Project Management team within Sales to Cash that is responsible for delivering projects initiated by STC –either process related or in response to specific revenue/cost issues.Involved in Quoto to Bill Project which was initiated to increase customer satisfaction, reduce lead time to quote, order, deliver and increase end to end process efficiency.

Gurgaon

Sales to Cash KPI reporting for all services delivered by Orange . Implemented and managed the key performance indicators for the team.developed dashboards through Business Objects enterprise to show the progress reports on key performance indicators for privileged customers.

Gurgaon, India

Worked on various tools like GOLD, Oracle and Invoice management system(IMS)Online ordering with CISCO Dealing with different vendors for equipment deliveries.Excellent knowledge of NFPS(Oracle) and reporting through Discoverer.

I have worked with EMIRATES AIRLINES as Airport service Supervisor in Hyderabad. Initial responsibility was to set up the station by coordinating with various government and airport authorities so as to have smooth and efficient handling. Supervision of all operational activities in traffic and ramp handling, troubleshooting areas which did not meet the precision timings which could affect the on time departure. Completion of post departure formalities such as messaging/documentation etc.Simultaneously handling Mishandled baggage at Hyderabad airport looking into all areas from PIR /OHD creation, tracing, forwarding and claim settlements.Preparing all station reports related to operations as well as baggage.

I had worked as Check-in Agent at Dubai International Airport with DNATA. Job responsibility was to ensure smooth check in and boarding of passengers, ensuring the company reputation is held high by best customer service and helping passengers in making their travel safe and pleasant. Attending to any passenger travel related queries.

Supervision of Check in countersManaging daily checkin for flights and handling all airport related activities.

Online Reservation and ticketing along with complete administrative activities.

Bachelor Of Science (B.Sc.), Computer Science

Master Of Business Administration (M.B.A.), Human Resource, A

10+2, Computer Science

Activities and Societies: Appointed Head girl of the School, Sports champion for 2 year 1987 and 1988