Dynamic and results-driven professional with expertise in operational management, Workforce Management, Project Management, Customer Relationship Management (CRM), Risk Management, Customer Experience, Trust & Safety, BPO-shared services and examination services.Proven track record of delivering transformative results, I excel at refining workflows and elevating quality through cutting-edge data visualization, proactive risk mitigation, and the deployment of robust process improvement methodologies, including COPC, Lean, and Agile. My passion lies in optimizing service delivery through data analytics, enabling organizations to gain actionable insights into service performance and strategic planning. I am dedicated to driving holistic performance enhancements that foster sustainable growth and create lasting impact.I welcome opportunities to connect, collaborate, and explore innovative solutions that drive success. Let's connect!٠ Masters In Business Management (Risk Management) - UNIRAZAK٠ Bachelor of Management - UNITAR