Renwei Miao Email & Phone Number

Hong Kong

Hong Kong Sar

Shanghai, China

•Provided technical support for end users on desktop software through online chats, over the phone, emails, and remote desktop connection.•Installed, configured, updated, and maintained Windows and Mac OS computer software.•Performed end-user password reset, created and managed user accounts using Active Directory Server Management.•Communicated and escalated tickets to the Tier 2 support team members.•Monitored and maintained computer systems and networks for end users.

Shanghai, China

•Monitor and analyze security systems, identify potential vulnerabilities, and implement security procedures to mitigate risks.•Configure cutting-edge security tools and technologies including Splunk and ALL-SOC to provide comprehensive security monitoring for clients' systems, ensure all systems and sensitive data are protected.•Design and implement security measures to shield systems and sensitive data from cyber threats, providing clients with enhanced security and peace-of-mind.•Conduct risk assessments and provide clients with a set of security policies and procedures to ensure their systems are safe and secure.•Collaborate across departments and engaging with other cybersecurity professionals to stay updated on the latest industry technologies and developments.

• Collaborated with cross-functional teams, such as network engineers and software developers, to create customized technical solutions in response to clients' specific needs.• Assisted in the development of technical training materials and resources, helping to educate clients and colleagues on best practices for using Microsoft Sentinel effectively.• Demonstrated strong organizational and time-management skills, managing a high volume of complex support cases while maintaining a high level of quality and attentiveness to each client.• Conducted thorough research on new tools and technologies, staying up to date on the latest trends and breakthroughs in IT support to offer the most relevant and innovative solutions to clients.

San Bernardino, California, United States

•Ensure that work areas are kept clean, well-maintained, and well-organized.•Keep up-to-date and accurate records of incoming and outgoing shipments.•Pick orders as assigned and requested by Amazon management.•Oversee the process of sealing and tagging containers, ensure that he/she confirms the accuracy of orders, and sign pick tickets for confirmation.•Ensure and maintain a high and strict level of health and safety standards.

Kunming, Yunnan, China

•Troubleshot the currency-counting machines to analyze the operation failure.•Performed the maintenance and adjustment of the finical equipment to meet customers’requirements.•Collected feedback from customers and analyzed issues relevant to their financial equipment using Microsoft Office.•Designed parts for the currency counting machines to lower the risk of operation failureusing Solidworks.

Master Of Information Technology Management, Cybersecurity

Cybersecurity

An intensive 24-week long Boot Camp dedicated to cybersecurity. Skills learned consist of Programming Languages and Technologies: Python.

Bachelor'S Degree, Mechanical Engineering

Associate Degree, Mechanical Engineering