Reny Katopo Email & Phone Number

Mississauga, Ontario, Canada

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Mississauga, Ontario, Canada

Bake and decorate custom cakes using buttercream and fondant.

Mississauga, Ontario, Canada

* Proactively served customers with their custom order, assisted, and collaborated with team members to fulfill large catering orders in a timely manner resulting in 98% customer and team satisfaction.* Effectively communicated menu options and suggestions to increase product awareness, which resulted in a 30% increase in daily sales.

Mississauga, Ontario, Canada

• Researched, planned, and creatively upgraded gourmet sandwich menu that resulted in a 225% increase in sales per week while maintaining a cost-effective budget.
• Quickly learned and performed some of the manager’s essential duties (including managing invoices and bank deposits, reporting sales, ordering supplies, and uploading menu) and was instrumental in keeping the.
• Successfully and independently troubleshot technical problems with coffee machines, cash register, and digital menu display, decreasing the necessity to escalate the problems to management by 50%.
• Trained customers on how to use the self-checkout counter, and provide solutions regarding vending and coffee machine issues.

Markham, Ontario, Canada

• Worked remotely, collaborating multi-functionally to communicate production requirements, product specification, installation schedule, purchase order, and invoices.
• Improved website by updating product categories, images, and descriptions.
• Performed supplier/product research.

Mississauga

• Delighted customers by creating custom cakes that are above and beyond their expectations, resulting in more referrals and 90% repeat customers.
• Supported customers via phone, online chat, and email, listened, and paid detailed attention to their custom order requests.
• Managed website and Facebook page to increase customer engagement and gain new leads.
• Researched trends and learned new techniques to keep creating trendy cakes.* Worked with fondant, buttercream, and royal icing to create extraordinary cakes, cupcakes, cookies, and other desserts.

Bachelor’S Degree, Food Science And Technology

Activities and Societies: Catholic youth group

Bachelor’S Degree, Animal Sciences