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Renyl Thomas Email & Phone Number

Senior Technical Escalations Specialist, Product Operations at LinkedIn
Location: Greater Bengaluru Area, India, India 7 work roles 1 school
1 work email found @linkedin.com LinkedIn matched
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Current company
LinkedIn
Role
Senior Technical Escalations Specialist, Product Operations
Location
Greater Bengaluru Area, India, India
Company size
23970 employees

Who is Renyl Thomas? Overview

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Quick answer

Renyl Thomas is listed as Senior Technical Escalations Specialist, Product Operations at LinkedIn, a company with 23970 employees, based in Greater Bengaluru Area, India, India. AeroLeads shows a work email signal at linkedin.com and a matched LinkedIn profile for Renyl Thomas.

Renyl Thomas previously worked as Senior Technical Escalations Specialist, Product Quality at Linkedin and Technical Escalations Specialist 2, Product Operations at Linkedin. Renyl Thomas holds Bachelors Of Business Management, Marketing from Kristu Jayanti College Of Management And Tech.

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Email format at LinkedIn

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{first_initial}{last}@linkedin.com
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Profile bio

About Renyl Thomas

With over 15 years of operational experience in various operational roles in Customer support and Product Technical Operations. I am currently a Senior Technical Escalations Specialist at LinkedIn over the last 5 years, where I provide the most amazing experience to our 1 billion members. I specialize in reproducing customer issues on a lab environment, analyzing dumps, traces, logs from various tools and platforms, and resolving complex and mission-critical escalations.I have a strong background in Technical troubleshooting, SQL, Shell, API and Risk Management. I am passionate about problem solving, process improvement, and allyship, and I enjoy working with cross-functional teams and stakeholders to deliver high-quality solutions and outcomes. I am always eager to learn new skills and technologies, and I strive to get things right the first time, every time.

Listed skills include Customer Experience, Team Leadership, Management, Technical Support, and 29 others.

Current workplace

Renyl Thomas's current company

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LinkedIn
Linkedin
Senior Technical Escalations Specialist, Product Operations
Bengaluru, KA, IN
Website
linkedin.com
Employees
23970
AeroLeads page
Company profile
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7 roles

Renyl Thomas work experience

A career timeline built from the work history available for this profile.

Senior Technical Escalations Specialist, Product Operations

Linkedin

Bengaluru, KA, IN

Senior Technical Escalations Specialist, Product Quality

Current
Linkedin

Sunnyvale, CA, US

Below are some of the additional responsibilities as a Senior in the team along with the responsibilities from the previous role.Talent Development:I helped manage my team for 3 months in 2022 while we were in search of a Manager for the team. We had couple of new hires at the time, so had to ensure adequate training and support was provided, coaching and.

Oct 2019 - Present

Technical Escalations Specialist 2, Product Operations

Linkedin

Sunnyvale, CA, US

  • I supported the Linkedin Sales Solutions (LSS) LOB.
  • Reproduce customer issues on a test environment to isolate deviation in expected against deployed product feature behavior.
  • Analyze dumps, traces, logs from Hive, cURL, SQL to discover the root of the problems reported by consumer and premier enterprise customers.
  • Handle escalated issues which are usually mission critical and technically complex which of include providing timely updates and analysis.
  • Creating JIRA tickets and then follow up with engineering team/product management team for addressing the technical road blocks.
  • Creating Confluence Wiki Page for Product Playbook.
Apr 2017 - Oct 2019

Technical Escalations Specialist, Product Operations

Linkedin

Sunnyvale, CA, US

Apr 2016 - Mar 2017

Support Specialist - Consumer Solutions

Linkedin

Sunnyvale, CA, US

  • Interact with LinkedIn’s members on a level that supports full customer experience on a daily basis.
  • Provide education to LinkedIn’s 400+ million professionals in a multi-channel communication environment.
  • Develop expertise on a variety of LinkedIn’s products and features.
  • Assist customers with product information and site navigation.
  • Liaise with clients on technical issues using advanced trouble-shooting skills.
  • Research misroute report analysis for the team and provide feedback to the team on the same.
Dec 2014 - Apr 2016

Analyst 3

Goldman Sachs

New York, New York, US

Invoice Settlement Pre-verification of invoices & other documents to ensure they comply with the various policies, invoice processing, payment for USA  Determine the daily workflow and prioritize effectively to process multiple requests for information from all levels of firm management. Risk Management: Verification of transactions prior to posting.

Nov 2012 - Sep 2014

Senior Associate

Altisource

L-2163 Luxembourg, LU

- To research for correct data in Hazard (Home) Insurance documents in the database/ call insurance companies to obtain home insurance policy information of the insured such as the policy effective/expiration dates, coverage amount, premium amount etc and update those information on the system/application. - Make Insurance premium payments on behalf of our.

Jul 2009 - Aug 2012
Team & coworkers

Colleagues at LinkedIn

Other employees you can reach at linkedin.com. View company contacts for 23970 employees →

JD Johnfh8Mk0618-202008 Doe Johnfh8Mk0618-202008 Doe Colleague at Linkedin San Francisco Bay Area, United States View → LV Leandro V.M. Leandro V.M. Colleague at Linkedin Curitiba, Paraná, Brazil, Brazil View → JD Johnmfaih1112-192257 Doe Johnmfaih1112-192257 Doe Colleague at Linkedin San Francisco Bay Area, United States View → MS Mohamed Shokry Mohamed Shokry Colleague at Linkedin Al Qalyubiyah, Egypt, Egypt View → JD Johnumjky0715-151113 Doe Johnumjky0715-151113 Doe Colleague at Linkedin San Francisco Bay Area, United States View → OT Onboarding Tester2 Onboarding Tester2 Colleague at Linkedin Mountain View, California, United States, United States View → ZB Zaheer Baloch Zaheer Baloch Colleague at Linkedin Islamabad, Islāmābād, Pakistan, Pakistan View → JD Johnlxrep1113-044949 Doe Johnlxrep1113-044949 Doe Colleague at Linkedin San Francisco Bay Area, United States View → JD Johngdyh30401-033817 Doe Johngdyh30401-033817 Doe Colleague at Linkedin San Francisco Bay Area, United States View → AI Arzu Imamova Arzu Imamova Colleague at Linkedin Gabala, Sheki-Zaqatala, Azerbaijan, Azerbaijan View →
1 education record

Renyl Thomas education

  • Kristu Jayanti College Of Management And Tech
    Kristu Jayanti College Of Management And Tech
    Marketing
FAQ

Frequently asked questions about Renyl Thomas

Quick answers generated from the profile data available on this page.

What company does Renyl Thomas work for?

Renyl Thomas works for LinkedIn.

What is Renyl Thomas's role at LinkedIn?

Renyl Thomas is listed as Senior Technical Escalations Specialist, Product Operations at LinkedIn.

What is Renyl Thomas's email address?

AeroLeads has found 1 work email signal at @linkedin.com for Renyl Thomas at LinkedIn.

Where is Renyl Thomas based?

Renyl Thomas is based in Greater Bengaluru Area, India, India while working with LinkedIn.

What companies has Renyl Thomas worked for?

Renyl Thomas has worked for Linkedin, Goldman Sachs, and Altisource.

Who are Renyl Thomas's colleagues at LinkedIn?

Renyl Thomas's colleagues at LinkedIn include Johnfh8Mk0618-202008 Doe, Leandro V.M., Johnmfaih1112-192257 Doe, Mohamed Shokry, and Johnumjky0715-151113 Doe.

How can I contact Renyl Thomas?

You can use AeroLeads to view verified contact signals for Renyl Thomas at LinkedIn, including work email, phone, and LinkedIn data when available.

What schools did Renyl Thomas attend?

Renyl Thomas holds Bachelors Of Business Management, Marketing from Kristu Jayanti College Of Management And Tech.

What skills is Renyl Thomas known for?

Renyl Thomas is listed with skills including Customer Experience, Team Leadership, Management, Technical Support, Risk Management, Customer Service, Vendor Management, and Process Improvement.

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