Renyl Thomas Email & Phone Number

Bengaluru, Ka, In

Sunnyvale, Ca, Us

Below are some of the additional responsibilities as a Senior in the team along with the responsibilities from the previous role.Talent Development:I helped manage my team for 3 months in 2022 while we were in search of a Manager for the team. We had couple of new hires at the time, so had to ensure adequate training and support was provided, coaching and mentoring, sharing best practices and ensuring that they were setup for success. Project Management:I have lead and also been part of various Project initiatives which includes Process Improvement/solving for process gaps, Sharing best practices/Knowledge transfer, Educating X-functional stakeholders etc.Hiring & Onboarding:- Being part of the Interviewing panel and hiring process for the TES IC role.- Co-ordinating the onboarding and trainings for the new hires across APAC & EMEA. This includes both IC and managers. I had the opportunity to onboard ~20+ team members during my tenure as a Senior. - Review team metrics on a monthly basis and advise my manager on corrective courses of action for team members.- Handling complex customer escalations, co-ordinate with X-functional stakeholders and help towards a quick resolution to the issue reported.

Sunnyvale, Ca, Us

I supported the Linkedin Sales Solutions (LSS) LOB. •Reproduce customer issues on a test environment to isolate deviation in expected against deployed product feature behavior.•Analyze dumps, traces, logs from Hive, cURL, SQL to discover the root of the problems reported by consumer and premier enterprise customers.•Handle escalated issues which are usually mission critical and technically complex which of include providing timely updates and analysis.•Creating JIRA tickets and then follow up with engineering team/product management team for addressing the technical road blocks.•Creating Confluence Wiki Page for Product Playbook.•Interface with the relevant business Units to identify defects and file bugs/feature requests involving the relevant development team for a fix.

Sunnyvale, Ca, Us

Sunnyvale, Ca, Us

Interact with LinkedIn’s members on a level that supports full customer experience on a daily basis.• Provide education to LinkedIn’s 400+ million professionals in a multi-channel communication environment.• Develop expertise on a variety of LinkedIn’s products and features.• Assist customers with product information and site navigation.• Liaise with clients on technical issues using advanced trouble-shooting skills.• Research misroute report analysis for the team and provide feedback to the team on the same.• Assisting Premium subscribers in managing their accounts and subscriptions. Also process cancellation and refunds for premium subscribers.• Assisting Company Page creation along with showcase pages. Affiliate page creation and assist in updating the company pages and the data on it.

New York, New York, Us

Invoice Settlement Pre-verification of invoices & other documents to ensure they comply with the various policies, invoice processing, payment for USA  Determine the daily workflow and prioritize effectively to process multiple requests for information from all levels of firm management. Risk Management : Verification of transactions prior to posting for payment. Analyzing daily/weekly control reports in order to ensure regular payment of invoices without any process deviation People Management Creating training plans for new resources in the team Conducting training sessions for better process understanding Taxation  Assessment and reporting of taxes associated with invoice payments Project Management Taking project initiatives for process improvement Implementing additional controls/checklist in the system for better risk management Liaising with cross functional teams on query resolution, process and system improvements

L-2163 Luxembourg, Lu

- To research for correct data in Hazard (Home) Insurance documents in the database/ call insurance companies to obtain home insurance policy information of the insured such as the policy effective/expiration dates, coverage amount, premium amount etc and update those information on the system/application. - Make Insurance premium payments on behalf of our customers. - Consolidation & Maintaining the quality scores of the team on a daily basis.Leadership responsibilities done as a senior:1.I was given the responsibility to do queue allocation for the entire team of 8 members. 2. On a monthly basis, I had to document and maintain records of how much cash incentive each team member had to receive for their monthly performance.