Agent for a USA company. Answered the calls in a courteous and professional manner, prioritizing as appropriate. Provided assistance and information to callers about the subscription, billing questions, retention, re-directed calls as appropriate, took and relayed adequate messages when required.

Collaborated closely with the marketing and creative teams, I was responsible for a range of tasks, including designing digital and print materials, assisting in the development of branding concepts, stories, photo editor and contributing to creative projects.

Elaboración de estrategia digital para nuevas marcas; diseño y redacción de contenido; manejo de presupuesto, reporte y monitoreo de campañas. Elaboración de papelería, community manager con dominio en UX e UI.

Representante Financiero Senior. Atención directa y vocación de servicio. Manejo y ventas de productos financieros. Supervisar y entrenar a nuevos representantes. Detallar y elaborar campañas para metas específicas sobre los productos del banco.