• Resolved technical issues, including cache problems,script integration, and API concerns.• Assisted customers with concerns via chat andphone, providing effective resolutions• Acted as a liaison between advertisers and theinternal team, ensuring clear communication• Provided suggestions and promoted features toenhance customer accounts• Managed billing concerns, ensuring accurate andtimely resolution• Assessed advertiser websites for policy compliance,making necessary changes to website and ad content

• Developed and implemented customized templates forclients using Macros, significantly improving efficiency andconsistency in report generation.• Managed the bulk application of account modifications,optimizing workflows and reducing manual efforts.• Generated comprehensive reporting data for accountmanagers, enabling data-driven decision-making andstrategic planning.• Created detailed financial reports for client accounts,ensuring precision, compliance, and clarity for clients.