I have more than 5 years of experience in the call center industry handling accounts based in the United States. I started working for a retail account for 2 years, then worked in different medical accounts for 1-1/2 years, handling member assistance, provider calls for eligibility and benefits, prior authorizations, and claims. I've also worked in a power tool sales account. I am currently working as a Virtual Assistant for a Real Estate company based in South Carolina and have been working for them for more than 3 years. I am handling maintenance coordination, invoice approval and documentation, inspection scheduling and individual contractor and tenant follow ups.