Renée Gitimu Email & Phone Number

Kenya

Nairobi County, Kenya

I currently hold a senior management role reporting directly to the Group Director of Operations & Technology. In this capacity, I am responsible for supporting the development and implementation of the entire Technology and Operations Division strategy, ensuring alignment with the organization's corporate strategic goals. Additionally, I oversee the overall division business planning, performance management tracking, and executive reporting.

Nairobi County, Kenya

I specialized in processing customers' Unclaimed Financial Assets and was responsible for determining, negotiating, and establishing in-house quality procedures and standards. I actively supported Internal Audit teams in preparing and executing reviews and audit reports, while also preparing Controls Assessment reports for senior management. My contributions included enhancing processes to ensure efficient risk mitigation, providing training on controls and risk management to new staff, and maintaining adherence to established procedures and controls throughout the bank's operations units. I also conducted End-to-End process reviews, coordinated the Controls Unit's functions, and implemented policies and procedural improvements for risk mitigation and superior customer service.

Nairobi County, Kenya

I managed System User Profile operations across over fifty bank systems, creating, supporting, and overseeing user profiles. I handled amendments, disabling, and deletions for role changes or unnecessary system rights. My role included providing end-user training and support, ensuring smooth system operations. Quarterly reviews aligned staff privileges with departments and ensured compliance with corporate and regulatory policies. I monitored internal controls, ensuring timely issue resolution, and conducted reviews, proposing updates to operational policies.

Nairobi County, Kenya

In my role, I supervised cash deposit and withdrawal processes, ensuring regulatory and procedural compliance. I managed Currency Vault reconciliation, teller audits, and daily cash sheets. Additionally, I acted as a customer liaison, resolved issues, and facilitated foreign currency exchanges. I led a seven-member teller team, including scheduling, training, and branch management when the Branch Operations Manager was absent. I evaluated employee performance and contributed to branch sales goals through effective sales referrals and marketing strategies.

Nairobi County, Kenya

In my role, I handled both physical cash and electronic transactions in local and foreign currencies. I skillfully recommended bank products tailored to customers' specific needs and ensured proper customer identification. My responsibilities included preparing audit confirmations, processing bankers' cheques, funds transfers, and managing cheque and card orders. I actively facilitated the opening of new accounts and promoting bank solutions to customers.