Rachel Parrott Email and Phone Number
I’m currently on maternity leave. I have had a creative business in my spare time making custom or personalised vinyl pieces. I am a creative person at heart and loved working with buyers to create items that are personal and unique to them. I stopped my business due to personal circumstances but still enjoy being creative in my own time, and making things for friends and family when I get the chance. I strive to succeed in everything I do and put my mind to anything, accepting challenges and taking on responsibilities to the best of my ability.I'm currently editing and writing content for Brentwood Borough council, ensuring residents have access to a consistent and accessible website, for their daily transactions.I have earned a diploma in Digital Marketing to enhance my skills already learnt. I have a background in analytics and user insight, a keen interest digital content/marketing, engagement and transformation, targeting campaigns and strategising for how to get the most out of a variety of channels. I have developed training programmes looking at how to upskill residents, service users and staff. I love new challenges and a fast paced environment. Digital and Technology is a big part of life and more and more people are being encouraged to get online. My secondment as Business Support and Delivery officer enabled me to get involved in IT support and transformation, working on large projects such as getting self-service implemented in Enfield Libraries and working on the refurbishment of Palmers Green Library to turn it into a Digital Hub library.I love IT and technology; i'm interested in modern hardware and software. I'm a Mac user but use a PC everyday for work. I love baking, traveling, Scuba Diving, reading, photography and a variety of music.
Brentwood Borough Council
View- Website:
- brentwood.gov.uk
- Employees:
- 177
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Digital Content EditorBrentwood Borough Council Sep 2021 - PresentBrentwood, England, United Kingdom
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Freelance Content And AnalyticsSelf-Employed Jan 2019 - Present
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Business OwnerParrottcreative Feb 2021 - Dec 2022ParrottCreative is a small business creating personalised clothing, cake toppers, keyrings and much more. I can create custom vinyl pieces for your family or event.
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Web Content EditorEnfield Council Apr 2017 - Sep 2021Enfield, United Kingdom- CMS content management of the main Enfield.gov.uk website and Enfield Microsites. - Internal intranet content- HTML and CSS- Google Analytics- basic PHP and MySQL- Managing Requests -
Customer Service Team LeaderEnfield Council Dec 2015 - Apr 2017Enfield TownI managed a team of 13 staff plus agency contracts to deliver customer service excellence through a variety of physical and digital channels. I ran a major hub library in the borough and 2 smaller libraries, plus a group of volunteers and their schedules. I was the representative for the London Libraries Consortium quarterly meetings and due to my digital background, worked on all library related IT projects and funding bids. As a front facing service, I encouraged my team to deliver a service that enhances the organisational reputation, using traditional and modern methods of communication and service delivery. I managed budgets for the branch and banking procedures, developing relationships with other library and council teams, including councillors, as well as maintaining relationships with suppliers and external partners. I used my project management qualification and skills to manage in-branch projects, events and activities such as IT support and customer group or 1 to 1 Computer sessions. I managed my own timings and encouraged flexibility and responsibilities within the team. I promote consistency, giving all staff the opportunity to gain experience or demonstrate their knowledge to deliver consistent service for the customer.
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Digital Services OfficerEnfield Council Apr 2012 - Dec 2015Enfield, United KingdomI have been managing the digital team, a team of 5, since 2012. Some day-to-day responsibilities I have are: Customer experience (UX), responding to customer comments and complaints through the web and social media, research Online resources and negotiating contracts, Partnership working, staff training, new technologies in libraries, digital marketing, updating and improving the website, using analytics and data to improve the service (for example looking at cost per use for resources), updating and getting the most out of social media, writing and implementing social media strategy. Customer Service Excellence, facilitating IT sessions for customers to use various digital resources. Project management from conception to implementation and working with the council towards the Channel Shift agenda. Budget monitoring, project management, risk assessment, digital engagement, equality and diversity.Creating a more accessible service for our customers, whether that's teaching them how to use the online catalogue, delivering iPads to our housebound users or updating the accessibility software and hardware available in our library branches.My PRINCE2 qualification has allowed me to successfully manage my own projects and be part of wider projects, including providing a cloud service for completers of our business start-up programme, Heritage Lottery funded projects and tablet/device sessions for customers.I work closely with the London Libraries Consortium with regards to online resources and the online catalogue, looking at suppliers and content. I am contracted out to Havering library service to deliver some digital support with the website and IT in Havering libraries
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Business Support And Delivery OfficerEnfield Council Jan 2015 - Sep 2015Temporary Secondment • Performance management - delivering regular reports and recommendations. Developing and implementing new IT developments in library branches• Supporting branch staff during implementation and use of new and current IT. • Working for the head of the library service to offer development ideas and recommendations for digital development within the service• Assessing and delivering performance reports to the senior management team and the director• Project management. Supporting staff with IT hardware and software issues
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Senior Library AssistantLondon Borough Of Enfield Dec 2011 - Apr 2012Face-to-face customer service, general upkeep of the library, timetabling staff for the day/week, banking of the library income, deputising when the library manager wasn't there, helping in the work clubs with customers waiting to see the advisor, one-to-one IT sessions.
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Library AssistantLondon Borough Of Enfield Jun 2003 - Dec 2011During this time I was based at several different libraries with duties such as general upkeep of the library and day to day customer care, either face-to-face or on the telephone, along with general admin duties. Working in the reference library, helping with IT and reference queries. Arranging computer sessions, distribution of stock including newspapers and periodicals. I also worked in admin roles working with invoices, filing and completing purchases.
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Office AssistantIfm Events Aug 2011 - Sep 2011ChingfordTemporary role recruiting for promotional events for large companies such as Range Rover and O2, speaking with clients and with promoters to establish aims of the role and processes and negotiating terms. Recommending staff capable for the role, distributing stock and uniform to promoters and arranging meetings. General admin duties.
Rachel Parrott Skills
Rachel Parrott Education Details
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Spanish Language And Literature -
Trinity Catholic High School11Gcse Grade B, A Level Spanish (C), Media Studies (B) And Art (B)
Frequently Asked Questions about Rachel Parrott
What company does Rachel Parrott work for?
Rachel Parrott works for Brentwood Borough Council
What is Rachel Parrott's role at the current company?
Rachel Parrott's current role is Digital Content Editor at Brentwood Borough Council.
What schools did Rachel Parrott attend?
Rachel Parrott attended Digital Marketing Institute, University Of Wales, Bangor, Trinity Catholic High School.
What skills is Rachel Parrott known for?
Rachel Parrott has skills like Local Government, Information Management, Training, Social Media, Management, Research, Public Sector, Library, Digital Libraries, Public Libraries, Project Management, Customer Service.
Who are Rachel Parrott's colleagues?
Rachel Parrott's colleagues are Trevor Boussy, Jan Dunn, Ryan Lackford, Natasha Brown, Darren Laver, Jeff Mccarthy, Sasha Spicer.
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Rachel Parrott CertRP
Recruitment Business Partner At Matchtech | Recruiting Across Engineering Technology Skillsets In The Uk Defence MarketFareham -
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Rachel Parrott
Quality Leader For Uk, Ireland & Netherlands At Ideal Standard International NvStaffordshire1idealstandard.com
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