I’m passionate about driving customer retention and revenue through Email, CRM, SMS, loyalty, and marketing automation. Leading a specialist team, I collaborate with brands including Nikon, Plungie, and TileCloud to bring innovative lifecycle marketing strategies to life. Under my leadership, we’ve doubled agency product revenue in just 18 months and expanded Reload’s capabilities to include enterprise-level platforms such as Salesforce Marketing Cloud.My experience is unique, but it has enabled me to truly understand business operations and deliver Email & CRM automations and audits that give our clients an edge. I’ve earned recognition with wins in the 2020 Email Design Awards and the Yotpo 2024 Partner Awards for Loyalty Marketing. I'm a thought leader at heart, featured in industry publications, attending and facilitating events, masterclasses, panels, and podcasts, including Something Digital 2023. My knack for driving commercial impact and innovation, leading teams, and expertise in personalised, data-driven marketing, sets me apart in the digital marketing industry.
Listed skills include Customer Service, Hospitality, Retail, Food And Beverage, and 16 others.