Rickard Jonsson Email & Phone Number

Uppsala, Sweden

Director for Church of Sweden abroad

Business and IT development project and programmes:- Development of technology enabled business strategy- Design of enterprise-level operating models and leadership of their implementation programmes- Development of transformation programme business cases and assuring benefits realisation- Leadership of complex change programmes- Definition of IT.

London, United Kingdom

The role is responsible for providing strategic leadership and development of Macmillan’s IT Service and Operational teams, the objective is to deliver the optimal Macmillan customer experience through first class IT Service delivery and resilient IT systems. The role is part of the IT Senior Management team reporting to the CIO and is pivotal in.

London, United Kingdom

The role is responsible for all aspects of TechExcel’s EMEA operation including setting and delivering vision and strategy for the all the teams. Management of Service Delivery teams across multiple time zones to ensure a “follow the sun” approach to delivery of services to both internal and external customers in a 24/7 environment. Develop effective.

RJ consulting delivers services in the following areas:Health & Safety.RJ Consulting Service offers practical and attainable health and safety guidance and implementation as well as environmental sustainability solutions to suit your organisation. We provide expertise, guidance and professional resources and will work with you to ensure that you get the.

London, United Kingdom

The role consists of managing two departments (Technical Services and Data department), the IT estate which includes the CRM systems, the telephony system, external call centres and the switchboard. Technical Services department provides services based on the ITIL framework to support staff and provides IT and application support to the external customer.

London, United Kingdom

My key responsibility was the day to day running of services for technical teams across the world and included staff management, recruitment, strategic planning for the department, customer liaison and negotiating/defining service level agreements. Working with Supplier SDMs, the SI and Suppliers to ensure realistic and effective business service levels.

Worked as a Senior Technician/Supervisor for Gateway 2000 technical support, this includes hardware and software support and escalations to Microsoft, training 10 people on weekly basis in troubleshooting procedures and new products, supervising a team of 10 technicians, dealing with difficult technical problems and handling dissatisfied customers.

Head of Customs in Sector Charlie, Niksic, Montenegro

Ukraine & FYROM - Enforcing UN Security Council sanctions resolutions against Serbia and Montenegro operating under OCSE supervision.