●Trained with General Manager for 2 weeks in March wiwth GM before shutdown due to COVID-19 regulations in Pennsylvania●Maintained end of day reports for the business●Managed schedules for the entire staff●Update and replenish front of house and kitchen items needed for service●Provided Continuous Customer interaction and service●Executed regulations and protocols for operating during COVID-19 pandemic

Manage motor coach arrivals, offers, and VIP guest services at Harrah's Philadelphia with great package incentives, exceptional greeting services, and upbeat and positive attitudes. Coordinate daily, weekly, and monthly motor coach line runs that originate from Philadelphia, New York, Maryland, and Virginia.• Established, operate, and supervise Bus Program at Harrah's Philadelphia Casino• Market and sell Bus Program as well as acquire new bus operators • Market current promotional package to groups coming in Bus Program• Manage processes to organize and sustain smooth Bus Program operation• Build bus arrivals from 2 arrivals per month to average of 50 arrivals per month• Maintain 24/7 availability to support Bus Program Marketing events• Planning, set-up, and execution of promotions and events at Harrah’s Philadelphia• Supervise and coordinated 20 staff members for promotions, events, and bus arrivals• Manage monthly staff schedules • Organize materials and prepare marketing products needed for promotions• Prepare and update monthly and quarterly reports and analyze Bus Program customer statistics• Continuous customer interaction and service• Manage daily operating brief for Harrah’s Philadelphia property giving information of upcoming events, bus arrivals, restaurant hours of operations, Executive host schedules, and • Support other corporate departments with Marketing promotional materials and service

Assist Marketing Manager with Tradeshow logistics, analysis of product progress, and consumer market sales.

Posted payments for fortune 500 companies to their banks, and credit card summaries.

Sales associate selling new age products, as well as cell phone services. This includes Sprint, Verizon, Cingular, Virgin Mobile, Tracfone, and Nextel.