Robin Ervin Email & Phone Number

Trenton, Nj, Us

Ewing, New Jersey, United States

Assisted Cenlar's Satisfactions Dept with assorted file clerk duties for six months before moving to Cenlar's Records Dept.

New Jersey

Over 20 years experience in writing weekly racing articles on Saturday nights. Award winning motorsports race report writer at Wall Stadium Speedway. Expert at interviewing people of interest and then writing engaging, informative articles in an often chaotic environment within tight deadlines. Accomplished at compiling large amounts of information from research, seminars, conferences, speaking engagements, meetings and interviews into concise, compelling, easy-to–read articles while consistently meeting deadlines.Able to seamlessly consult and collaborate with colleagues and superiors to assess and recommend communications/writing assignments in order to thoroughly cover events, meetings and other projects that support the publications need.In 2012, Project manager for promotional video to promote Wall Stadium Speedway. I came up with the suggestion and then implemented the various stages of the project from start to finish with no budget. Promotional video can be found on YouTube.

Ewing, Nj

Freelance volunteer webmaster of empaonline.org. Lobbied the leadership of the organization on the merits of having a website. After gathering input from many members, I created the website, gathered archival information and photos from the organization's history from 1966 and uploaded it onto the web in an easy-to-use attractive package.Currently the www.empaonline.org website is instrumental in the internal communications of the organization by keeping the organization’s membership informed on the latest news. The website is also an official record of the organization’s award winners and Hall of Fame inductees. Created promotional brochure that attracted positive attention to the organization. Created accurate list of award honorees and Hall of Fame inductees by combing through 40-plus years of newspapers to find historical records of each year’s convention award winners.In Jan 2013, Won the prestigious EMPA Service Award for my tireless behind the scenes efforts as a webmaster of empaonline.org.

Ewing, Nj

A member of the morning cleaning crew. Primarily responsible for cleaning and sanitizing cages in accordance with shelter standards and state regulations. Also responsible for giving the morning feeding to the cats. Helped during the holiday rush.

Greater Philadelphia Area

2015 – PRESENTCLINICAL SERVICES SUPPORT SPECIALIST, AMERIHEALTH NJ JULY 2015 – OCTOBER 2018CLINICAL SERVICES SUPPORT SPECIALIST and RECORDS CLERK, AMERIHEALTH NJ Office support specialist for a high-volume health insurance appeals department. Rapid but accurate data entry skills and excellent proofreading ability allowed me to consistently meet compliance deadlines.Highly skilled at prioritizing multiple time-sensitive projects. Able to change and adapt at a moment’s notice to meet revised deadlines or other sudden, urgent matters in the department.Scanned large volumes of records into the secured shared drives. Frequently worked with SharePoint to share work interactively with appeals team members.Able to quickly print and stamp large files and have the package ready for FedEx pick up within an hour of the appeal being requested by the manager at the rate of six to eight appeals per month.Processed all incoming mail and faxes at the rate of 30-50 appeals a day as well as assisting in the triage of the incoming appeals fax que in a quick, accurate manner and routing them to the designated department and/or recipients. Processed all outgoing mail and ran through postage machine and ready for postal pickup by 10 am.Maintained the file storage area as well as updating and maintaining the Excel spreadsheet of which box each appeals file is being stored.

Cranbury, Nj

Part of a team that assisted the assistant project manager of the marketing/content management department update and proofread intricate benefit plans before tight deadlines.Utilized problem solving skills by systematically comparing POS, PPO, EPO and HMO client benefit plan template spreadsheets on Excel and changing the data as needed to match client Benefit Summaries at a rate of four-to five summaries a day. Able to perform fast and accurate quality control analysis of benefit templates and catch informational or typographical errors.

Trenton, Nj

West Windsor, Nj

Maximized customer interactions by promptly identifying their needs and wants. Answered customer questions regarding merchandise and pricing.Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.Kept shipping department area and sales floor areas clean, tidy and professional in appearance. Engaged in an on-going development of personal selling skills and product knowledge.Stocked merchandise each day, labeling items in clear fashion and preparing attractive displays. Folded and arranged garments in attractive displays.Completed all point of sale opening and closing procedures, including counting the contents of the cash register.Processed information and merchandise through the POS register system.

Ft. Bragg N.C.

• Maintained and operated a radio teletype van while using proper privacy protocols.• Kept accurate logs of all incoming and outgoing messages.• Kept important files and records organized and created back ups of critical documents. • Answered incoming calls and directed the caller to the correct person.• Supervised three-man crew and set up crew work schedules.

B.A.

Applied Science