Richard E. Schaedler, Cphims Email & Phone Number

• Multiple-team responsibilities serving both EPIC Security Template (EMP) and Provider Record (SER) Design through defining appropriate configurations for all user roles.• Represented Employer in the SER Carolina Roundtable, an Epic users group addressing provider record issues.• Facilitated and supplied security and provider record design expertise to bi-weekly SER Governance meeting bringing provisioning issues before clinical leadership with recommended configurations, processes and procedures. Maintained agenda, facilitated discussion, recorded and distributed minutes.• Participated in internal audits of security and provider record processes and contributed to remediation efforts. • Established provisioning best practices to simplify and expedite user provisioning without sacrificing quality.• Developed and supported tools to standardize and automate provisioning to improve reliability and accuracy. • Contributed to and approved specifications for a tool that automates user off-boarding in response to Active Directory modifications via LDAP. Utility automates EMP updates to change security templates, login block, and SER updates to remove authorizations for providers leaving the organization. • Validated provisioning accuracy through periodic ad-hoc audits to verify EMP and SER configurations conform to standards. • Devised pre-processing solution to improve provider matching to 100% success avoiding duplicate records.• Utilized PERL scripting to perform NPI lookup and verification against the CMS NPI Database.• Integrated “Phynd” cloud database (now symplr Directory) with Epic system through three bi-directional HL7 data feeds (Echo Credentialing System, Epic, and nCentaurus Referral Database) to establish a Unified Provider Directory containing ~75,000 address lines for ~60,000 providers thus improving ability of clinical staff to find and select providers for referral and follow-up workflows.

• Analysis, design, build, and testing of SER, EMP, and Category Lists, following formal change control processes.• Implemented build to support Ambulatory, ASAP, MyChart, EpicCare Link, Care Everywhere, Outside Provider Messaging, External Directory and Meaningful Use / Transition of Care Summaries.• Established and verified access policies and provider capabilities affecting billing, non-billing, internal and external referring providers.• Considerable work in Chronicles including running searches / advanced searches and reports, setting items, using Jxport for import/export to affect massive Masterfile changes, duplicating and editing numerous records.• Preparing Import files for bulk user load & other SER, EMP related imports, through JXPORT.• Planned, organized and executed a major project to provision SER Master File to support Meaningful Use / Transition of Care requiring updates to over 75,000 external referring Provider records.• Implement updates to the “SER Blueprint” - an Excel spreadsheet-based tool containing the "DNA" that defines the basic set of SER Record Items that make up all standard provider roles. It provides the ability to quickly generate multiple provider records to exacting specifications via an import process. Specifications are solicited through collaboration with users (such as physician champions,) build teams (such as Ambulatory, Cadence, OpTime,) and support organizations (such as Credentialing and DCRC.)• Deployed advanced Excel skills (vlookup, index, tables, pivot tables) to create detailed reports.• Documented and analyzed various metrics in Excel, clearly presenting results in charts and graphs.• Mentored and coached junior team members throughout the entire implementation.• Produced weekly and monthly status reports to leadership.• Wrote Knowledgebase articles and assisted with creation of tip sheets to be distributed to end users.• Participated in regular on-call rotation as assigned.

• Command Center support role to independently analyze, diagnose and resolve complex tasks or problems.• Provided 2nd level technical and customer support via phone, web submission or email. Built rapport and elicited problem details from customers and 1st level service desk team.• Recorded, tracked, and documented problem-solving processes, including all successful and unsuccessful decisions made and actions taken, through to final resolution for each issue.• Applied diagnostic utilities or other advanced troubleshooting methods to aid in resolution.

• Contributed to the successful implementation of the first wave of the Ambulatory EHR system by guiding clinical staff including Provider, Nursing, and Front Desk Patient Service Associate (PSA) personnel through resolution of technical and operational issues.• As Site Support Lead, reported and monitored system issues, clarified workflow ambiguities, participated in daily operational briefing conference calls, submitted enhancement suggestions, and debriefed clinical staff of applicable "quick tip" sheets and implementation status. • Assisted with training of approximately 50 new Go-Live Support staff by developing, presenting, and demonstrating Epic features related to Nurse Triage, including telephone and refill encounters, pool usage, Epic vs. legacy systems, downtime procedures, rooming the patient, and documentation flowsheets.• Prepared front desk, clinical, and support staff in MIGS, GYN, GI, and Cardiology specialty clinics at clinic location for Wave 2 Go-Live by providing custom one-on-one and group training as well as conducting Operational Dress Rehearsal.

Chapel Hill, Nc, Us

• Carolina Health Informatics Program (CHIP) at The University of North Carolina (UNC) at Chapel Hill. http://chip.unc.edu/• The Graduate Certificate in Clinical Information Science (CIS) is a specialized educational track which prepares graduates for a variety of clinical informatician roles. Building on the existing strength of the health related curricular options at The School of Information and Library Science (SILS,) this program offers focused training with emphasis on clinical information systems analysis, data management and manipulation, as well as support of clinical decision making.• Supplementing existing technical skills to enable substantial contribution towards establishing/improving the Health IT infrastructure, mainly in regards to the exchange of EMR/PHR/EHR data, including the standardized processes, procedures, and protocols necessary. (HL7, CCD, Cloud, HIE)• Completed an EHR Team Project to evaluate clinical dataflow when a UNC Healthcare Emergency Department (ED) patient is admitted to the hospital for treatment. The scenario studied interaction between numerous clinical systems, including T-System, WebCIS, A2K, Siemens Sorian, IMPAX PACS, Pyxis, and others from initial EMS call through discharge.• Applied the contextual inquiry method to a Systems/Analysis Team Project to evaluate patient scheduling in a multiple-provider Psychology practice and recommend a practice management solution. Developed sequence diagrams, workflow models, etc.• Implemented a Mild Brain Trauma Registry Database utilizing MS Access and SQL. Entity Relationship Diagrams captured in Visio. Other DB project work utilized Oracle as well. • Studied Public Health Informatics, Syndromic Surveillance, the HITECH Act, and health care industry supporting organizations including SCHS, CDC, NC DETECT, NCHICA, ONC, DHHS, HIE, AHEC, CMS, Meaningful Use, etc.

• The North Carolina Institute for Public Health (NCIPH) is the service arm of the UNC Gillings School of Global Public Health. It's mission is making a healthier North Carolina by improving public health practice, through four strategic priorities--workforce development, accreditation and quality improvement, public health preparedness, and healthy environments. The Institute serves as an educational and research resource for public health professionals and a strategic ally and collaborator with health organizations and agencies.• Developed an educational program to train public health personnel in the effective use of HealthLandscape, a GIS-based interactive web atlas that allows health professionals, policy makers, academic researchers and planners to combine, analyze and display information in ways that promote better understanding of health and the forces that affect it. The tool, found at www.healthlandscape.org, brings together various sources of health, socio-economic, and environmental information in a convenient, central location to help answer questions about and improve health and healthcare.• This specific application of HealthLandscape is being deployed in conjunction with Community Care of North Carolina's (CCNC) Informatics Center, NCIPH, and The Robert Graham Center in Washington, DC, established by the American Academy of Family Physicians, (AAFP) to serve Community Care of the Southern Piedmont (CCoSP) as they establish their Patient Centered Medical Home (PCMH) as part of the U.S. Department of Health and Human Services (DHHS) Beacon Community initiative. https://www.communitycarenc.org/emerging-initiatives/beacon-grant/• Short-term assignment to complete the practicum requirement towards Graduate Certificate in Clinical Information Science.

• Established a privately owned Windows PC consulting and technical services business supporting individuals, home offices, and small businesses. Providing Installation, configuration, performance tune-ups, upgrades, and virus remediation.

Morrisville, Nc, Us

• Directed outsourced product development activities for a new product initiative to develop a Service Capability Interaction Manager for 3rd Generation Telecom Signaling Networks. • Utilized HP's rack mounted blade solutions designed to the Advanced Telecom Computing Architecture (ATCA) standard, a five nine's reliable NEBS compliant platform architecture built to ETSI specifications with multiple backplane architectures supporting multi-Gigabit internal busses as well as application specific external interfaces such as ATM, Ethernet, and Fiber up to 40Gbps. • Led development team in India consisting of four managers and 20 engineers. • Developed and approved budgets, development schedules, and resource allocation.

Morrisville, Nc, Us

• Chief technical lead of future product direction of Eagle and Sentinel Business units. Influenced business cases through performance analysis, architecture definition, competitive analysis, technology research, vendor contact/cots research.• Lead strategy team to identify next generation product lines in anticipation of the Telecom Industry's adoption of the 3GPP core telecom signaling network called IP-Multimedia Subsystem (IMS) utilizing SIP (Session Initiation Protocol) Signaling over TCP/IP on Ethernet.• Pioneered innovative patented methods of communicating among entities comprising the IMS Core, including CSCF, HSS, SMS, MMS, and Media Gateway.• Developed evolution strategy from customers’ SS7 network infrastructure to the IMS core network. Presented this strategy to Tier 1 Telecom Carriers and at Global IMS Conference in Brussels.• Led Telecom Standards monitoring, awareness, and contribution effort to identify industry standards of strategic importance to Tekelec's product offerings and customer direction, digest their significance and present developments and recommendations to executive and principal staff. • Evaluated and recommended emerging technologies for application in Tekelec's products, both existing products as well as new, concept products. A particular effort included evaluating Intel's hyper-threading architecture.• Collaborated with various Engineering, Marketing, and Product Support organizations to complete various cross-functional and cross-divisional projects which identified and defined a number of strategic initiatives. One example is a platform architecture task force commissioned to identify and define a common platform for use across all divisions and products, including the Signal Transfer Point (STP,) Signaling Gateway, and Media Gateway to improve economy of scale and promote component re-use.

Morrisville, Nc, Us

• Managed a large software development organization responsible for OAM&P functions as well as LNP Database features on EAGLE STP. Recruited contract labor, permanent hires, and promoted from within to grow organization from 13 developers to five managers / 40 engineers. • Established excellent track record for completing major projects on time by implementing significant process improvements to reduce time to market. Developed direct reports through comprehensive training programs and effective delegation.• Worked closely with product management, project managers, and software project office as well as personnel in software development to reconcile release content and resolve schedule issues. Produced release roadmap outlining timing of feature introductions into release stream.• Established business plans, budgets, and staffing requirements. Supported product planning process, including effort estimation, feature staffing and release planning.• Received “Exceptional” achievement rating for successful project management of ten major product releases. “Demonstrated the best project management skills in the organization to date.”

Morrisville, Nc, Us

• Technical Lead for effort to introduce new disk services required to implement second generation of product, including software caching of disk data and innovative bulk disk read methods which more than compensated for slower disk hardware, significantly improving system performance and dramatically reducing system reload time.• Code owner and subject matter expert in SCSI Device Driver, disk management subsystem, system upgrade, and certain SS7 protocol conversions, such as ANSI to ITU ISUP. Developed in C on Intel processor based proprietary hardware running MTOS.

Raleigh, Nc, Us

• Developed applications for maintenance and administration subsystem of redundant real time system functioning as signal transfer point (STP) of SS7 network.• Project lead and principal designer of in-service upgrade mechanism, enabling installation of new STP software and upgrade of disk contents without interruption of service.

• Software developer for distributed front end system in C on IBM PS/2 running OS/2.• Analyzed, designed, and implemented projects to enhance Series/1 cache concentrator in IBM Series/1 assembler under RPS. • Enhanced logon/logoff security components.

• Developed data communications and MODEM control applications in IBM Series/1 Assembler for a network management system.

Armonk, New York, Ny, Us

• Developed credit verification and transaction posting system for service station credit card customers. Programmed in C on PC running DOS.• Coded parts of word processor in Series/1 assembler under RPS.

Graduate Certificate Of Clinical Information Science, Healthcare Informatics

Continuing Education By Duke Leadership Training Associates In Partnership With Tekelec, Leadership Development Program Ii (Ldp Ii)

Continuing Education By Duke Leadership Training Associates In Partnership With Tekelec, Duke Leadership Program, (Dlp)

Ba, Computer Science

Ba, Psychology