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@nowfloats.com
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Resham Kathuria is listed as At core of Customer Support, Success, Retention & Service | Experienced Support Professional | Operation specialist | Ex- Monster(.com) at NowFloats, a company with 413 employees, based in Hyderabad, Telangana, India. AeroLeads shows a work email signal at nowfloats.com and a matched LinkedIn profile for Resham Kathuria.
Resham Kathuria previously worked as Senior Leader, Customer Success and Retention Operations at Nowfloats and Senior Manager Customer Support & Operations at Nowfloats. Resham Kathuria holds Mba, Hr And Marketing, 70% from Bharathiar University.
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AeroLeads found 1 current-domain work email signal for Resham Kathuria. Compare company email patterns before reaching out.
Leading the Support Operations and Customer Success at NowFloats, my recent role has honed my proficiency in managing support systems and ensuring customer satisfaction. With a steadfast focus on optimizing support operations, I have contributed to the seamless integration of technological solutions like Zendesk with Azure, Knowlarity, Bitrix, Haptik and ANA Chat flow, enhancing our service delivery.At the heart of my approach is the commitment to developing processes that bolster efficiency and elevate the customer experience. My tenure at NowFloats, evolving from a Lead escalation to Senior Manager to Head of Department, reflects a trajectory of strategic leadership and a dedication to operational excellence that aligns with the company's vision for growth and customer-centric service.
Listed skills include Screening, Employee Engagement, Human Resources, Staffing Services, and 27 others.
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A career timeline built from the work history available for this profile.
Hyderabad, India
Adding Customer Success to my portfolio along with existing Customer and Product Support operations.Nurture and scale the Customer Success team, simplifying customer onboarding, training, and engagement processes.Maintain training and onboarding metrics, ensuring timely delivery of products for enterprise customers.Form and lead an enterprise engagement.
Hyderabad Area, India
Collaborated closely with the tech/dev team to establish SLAs for Azure and participated in scrum calls to prioritize customer-facing issues, tasks, and bugs during sprints.Created pricing pages for both the app and the web via K-admin.Built a strong product support team, mentoring members and sharing API knowledge for product activation and widget.
Hyderabad, Telangana, India
Managed all levels of escalations related to product, sales, and support teams.Manage a team handling chat and email ticket processes, ensuring timely responses and adherence to SLAs. Create shift rosters for 24/7 customer support operations.Mentor and train the team to emphasize the importance of responsive management during downtime and delivering.
Hyderabad, Telangana, India
Managed the renewal base for Tamil Nadu, leveraging my strong language skills to consistently exceed targets as a renewal representative.Passionate about solving customer problems and delivering the best service, which led to the addition of the Delhi region to my portfolio, where I also became a top performer.
Hyderabad Area, India
Served as an Account Manager for e-commerce sales, where I managed client relationships and drove sales performance.Transitioned to handling the renewal base, consistently meeting targets and ensuring customer retention.Worked as a Hiring & Recruitment Consultant, helping organizations find the right talent to meet their business needs.Achieving target.
Hyderabad Area, India
Managed candidate outreach, follow-ups, and maintained a strong candidate pipeline.Scheduled, briefed, and debriefed candidates before and after interviews.Documented all candidate interactions in the internal database promptly.Generated leads from candidate conversations and posted job descriptions on job boards, tracking their performance.Attracted.
Other employees you can reach at nowfloats.com. View company contacts for 413 employees →
Charishma Ganesana
Colleague at NowfloatsHyderabad, Telangana, India, India
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Paras Sharma
Colleague at NowfloatsHyderabad, Telangana, India, India
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Varshini R
Colleague at NowfloatsBengaluru, Karnataka, India, India
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Nowfloats .
Colleague at NowfloatsSouth Delhi, Delhi, India, India
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Nitin Khurana
Colleague at NowfloatsDelhi, India, India
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AK
Anuradha Kapoor
Colleague at NowfloatsWest Delhi, Delhi, India, India
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AT
Ambekar Trupti Santosh
Colleague at NowfloatsNasik, Maharashtra, India, India
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MA
Mayank Agrawal
Colleague at NowfloatsAndhra Pradesh, India, India
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AK
Ashutosh Kumar
Colleague at NowfloatsPune, Maharashtra, India, India
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PS
Pisipati Sripadh
Colleague at NowfloatsAndhra Pradesh, India, India
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Activities and Societies: Vice President - Cultural team & Operations team
Quick answers generated from the profile data available on this page.
Resham Kathuria works for NowFloats.
Resham Kathuria is listed as At core of Customer Support, Success, Retention & Service | Experienced Support Professional | Operation specialist | Ex- Monster(.com) at NowFloats.
AeroLeads has found 1 work email signal at @nowfloats.com for Resham Kathuria at NowFloats.
Resham Kathuria is based in Hyderabad, Telangana, India while working with NowFloats.
Resham Kathuria has worked for Nowfloats, Monster.Com, and Path -Finder.
Resham Kathuria's colleagues at NowFloats include Charishma Ganesana, Paras Sharma, Varshini R, Nowfloats ., and Nitin Khurana.
You can use AeroLeads to view verified contact signals for Resham Kathuria at NowFloats, including work email, phone, and LinkedIn data when available.
Resham Kathuria holds Mba, Hr And Marketing, 70% from Bharathiar University.
Resham Kathuria is listed with skills including Screening, Employee Engagement, Human Resources, Staffing Services, Career Advisor, Job Description Development, Internet Recruiting, and Sourcing.
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