• Receive enquiries from customers via emails, calls or meetings to discover their needs and requirements and convert them into confirmed business.• Prepare and present sales proposal to potential clients, highlighting the best features and qualities of the hotel.• Organising site-visit for clients.• Mainly focused on social events and other special events• To acquire a detailed brief of the guests requirement and communicate details to the relevant departments.• To… Show more • Receive enquiries from customers via emails, calls or meetings to discover their needs and requirements and convert them into confirmed business.• Prepare and present sales proposal to potential clients, highlighting the best features and qualities of the hotel.• Organising site-visit for clients.• Mainly focused on social events and other special events• To acquire a detailed brief of the guests requirement and communicate details to the relevant departments.• To facilitate a smooth run through the event between the guest, sales banquets, food & beverage, finance, front office and various other departments within the hotel.• Interacting with guests, which include discussing setup requirements and food & beverage details.• Interact with guests to obtain feedback on product quality and service levels, effectively respond to and handle guest problems and complaints. Show less

• End to end handling of all kinds (social and corporate) events that take place at the hotel.• Dealing with the guest’s right from the confirmation till completion of the event with an objective of giving them a satisfying experience.• To acquire a detailed brief of the guests requirement and communicate details to the relevant departments.• To facilitate a smooth run through the event between the guest, sales banquets, food and beverage, finance, front office and various other… Show more • End to end handling of all kinds (social and corporate) events that take place at the hotel.• Dealing with the guest’s right from the confirmation till completion of the event with an objective of giving them a satisfying experience.• To acquire a detailed brief of the guests requirement and communicate details to the relevant departments.• To facilitate a smooth run through the event between the guest, sales banquets, food and beverage, finance, front office and various other departments within the hotel.• Interacting with guests, which include discussing setup requirements and food & beverage details.• Interact with guests to obtain feedback on product quality and service levels, effectively respond to and handle guest problems and complaints.• Conducting a Pre-Con before the groups check in with the departments heads so there are no hitches during the events. Show less

• In charge of training new joiners in international offices• In charge of research of new training methods• In charge of assisting with the paperwork of international offices• Responsible of updating the venues list for the company• Responsible of broadcasting monthly updates to all the offices• Occasionally responsible of the headquarter offices reception• Responsible of updating credentials with new images and comments

My first internship was at The Landmark London an amazing experience, great learning. I worked in the Conference and Banqueting department along with the events training manager and at times in operations.