Reshan G. Venkadee Email & Phone Number

Port Louis, Mauritius

Phoenix Central Complex

Cybertower 2, Ebene

• During my tenure as a Technical LEAD:
• Define, create, and validate Team-facing deliverables such as technical presentations, project plans, and engineering guides. All vital technical documents required to facilitate the understanding and introduction of.
• Play a key role in the ongoing evolution of the network Team best practice. This involves creating, amending process flows for the proper operation of the network Team.
• Develop and present training sessions while explaining architectures, capabilities, expectations, advantages and product portfolio. Provide follow-up mechanisms for proper upskilling of newcomers.
• Follow up of newcomers were made by using a competency matrix with frequent assessment made to relevant party.
• Assist with complex and/or urgent field issues that have been escalated.

Ebene

Responsible for providing assistance to field engineers of OBS for the installation, upgrade and troubleshooting of various networking equipment deployed on end customer side. Technologies includes various copper mediums (such as DSL) and also Fiber. Few big players are (Le Crédit Agricole, La Poste, BNPP)- Excellent and broad knowledge of the OSI and.

Ebene

Work with a team of 3 other NOCs and report directly to the NOC lead.Monitoring of all network alerts, errors, warnings, performance, communication issues or problem conditions.Collect statistical information, research problems, logs and the ending of tasks with spreadsheet software.Escalate and make recommendations concerning major outages to upper.

Business And Information Technology, Information Technology

Education record