Heading the Airline E-Business Development, Ancillary Revenue, and Sales Channel Management since September 2020.• Generate USD 115M revenue per annum. Increase online revenue contribution up to 30%• Drive online sales, strategically improve channel utilization, and optimize contracts• Leading digital transformation initiatives for E-Commerce; Introducing Chatbots | Customer profiling | Auto-dynamic pricing for business class upgrades

Heading the Business Intelligence, IT Project Office, Software Engineering, and Systems Integration since February 2014.• Established Agile/Scrum Software Development culture• Obtained ISO 9001:2018, ISO 20000:2011, and ISO 27000:2017 for Software Engineering• Managing USD 10M+ Projects per annum at IT Project Office• Saving USD 2.5M per annum by replacing outsourced MIS with an in-house developed BI platform• Saving USD 0.35M per annum by developing and managing the SriLankan.com website internally• Saved USD 35M by developing an in-house CRM solution for managing 6 million airline passenger profiles.• Digitally Transformed business processes; Predictive Analytics based Sales Forecasting | Onboard Crew Voyage Reports | Aircraft Maintenance & Defects Tracking | Airport & Cargo Reporting & Dashboards | Catering Production Tracking & Dashboards | Revamping srilankan.com website with improved UI/UX

Managed the Flight Operations and Engineering IT Solutions• Implemented Crew Roster Management System • Implemented Flight Data Monitoring System• Managed the Engineering MRO, Aircom (ACARS), Safety Management, and 15 other Engineering IT systems• Incharge of Flight Operations and Cre Scheduling IT Solutions

• Lead the ERP System Implementation for Engineering• Implemented the Quality Auditing System for Engineering• Implement Fuel Management Information System for Flight Operations• Developed operational reports for Engineering ERP System

• Facilitated E-Ticket cutovers between partner airlines• Conducted process study and prepare process diagrams for Engineering• Evaluated Enterprise Class Servers and SAN solutions• Customized HP-Open View system for internal network and devices

• Designed an auto edge-smoothing machine for irregular platters• Prepared factory floor plans• Converted old mechanical machinery to PLC (Programmable Logic Controller) based machines.

• Designed and implemented a PC Based PLC (Programmable Logic Controller) for the Injection Molding Machines.• Re-programmed Pad Printing machine to achieve higher throughput than the original settings.