Reshay Bailey Email & Phone Number

Drafted appeal summaries and presented findings to the Board of TrusteesAssisted with quality control audits.Created, composed and maintained appeal responsesDeveloped appeals functions, policies and procedures and documentation.Connected with insurance carriers to discuss individual patient benefits.Enrolling participants in selected coverage while deducting premiums and Copayments when needed

Staten Island, New York

Finalized and processed enrollment applications in SalesforceMaintained member confidentiality and compliance with HIPPA requirementsMaintained detailed and accurate records between multiple databases and programs.Created and followed call scripts and flows to maximize effectiveness.Assisted clients with completion of applications and paperwork.

New York, United States

Provide coaching to direct reports selling behaviors and observations in all zones (selling floor, cash wrap, fitting room, and non-sales area) and building customer loyalty.Work with Sales Leadership Team to determine payroll managementConverting returns, offers and other promotions into larger salesDeveloping short term sell thru strategies with use of visual merchandising filters.

United States

Attended to customer needs, responding to questions, complaints and escalationsMonitored staff training, scheduling and shift changesReviewed daily bookings and preparing tickets prior to arrivalHired and trained new employees, demonstrating best methods for serving clients and guestsSolicited and reviewed guest feedback and promptly resolved complaints.

Staten Island, New York

Answered and redirected incoming phone calls for office.Filed paperwork, sorted, and delivered mail and maintained office organization.Responded to incoming phone calls and handled sensitive and confidential information with discretion and diplomacy.Delivered friendly assistance with new hires throughout interviewing and hiring process.Improved office efficiency by effectively managing internal communications and correspondence.