Managing Director
Current
Mar 2020 - Present
AeroLeads people directory · profile
Chan Reshel Email & Phone Number
Managing Director
at
Taitaigram
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 100%
Who is Chan Reshel? Overview
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Quick answer
Chan Reshel is listed as Managing Director at Taitaigram, based in Singapore. AeroLeads shows a matched LinkedIn profile for Chan Reshel.
Chan Reshel previously worked as Head Of Customer Service at Chan Brothers Travel Pte Ltd and Senior Customer Service Manager at Chan Brothers Travel Pte Ltd. Chan Reshel studied at Tourism Management Institute Singapore.
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Taitaigram
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Profile bio
About Chan Reshel
Spent more than 2 decades in the travel industry working from ground up understanding processes and customers’ behaviour and implementing new systems in the organisation.Travel industry is not just about booking of air tickets, hotels and tours. I’ve spent more than 20 years in this field and everyday is a learning curve. From conventional method of selling to OTA to social media, it is evolving every day. Don’t be afraid of accepting new challenges, you never know where it will lead you to. And yes, I don’t have a degree and I am a founder of my own brand now.
Listed skills include Customer Service, Tourism, Customer Relations, Sales Management, and 16 others.
Current workplace
Chan Reshel's current company
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6 roles
Chan Reshel work experience
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Head Of Customer Service
Customer Service (2015 to Present)Head of Customer Service Team • Establishment of Customer Service Department• Project owner of SPRING Singapore Service Class Certification• Project owner for TMS tour booking system, integrate technology with enhanced work flow to improve customer experience • Creation and implementation of companywide service-related KPIs and SOPs • Analyse and track service standard• Establish and initiate customer experience and service quality projects• Key personnel in onboarding of Salesforce CRM system• Conceptualise to establishment of customer loyalty program• Working with various business units to resolve feedbacks • Work with various business units for possible third party partnership• Review customer surveys and provide statistic reports to various business units• Reengineer SOPs to ensure compliance to PDPA and STB Travel Agent ActInhouse Video Production (2017 to Present)Overall in-charge for inhouse video production• Producer of video ‘Trippin’ With Experts’ playlist in CBT Youtube channel• Producer of video ‘Good Tips, Great Trips’ playlist in CBT Youtube channel• Producer of various travelogues to Central Europe, Balkans, Taiwan, Japan, New Zealand and Bhutan• Content planning and production work include casting / audition, scripting direction and oversee AV crew• Engaging with business partners and business units to understand brief and curate storyboard• Production of podcast recording and integrate with website during special sales eventSocial Media (2017 to 2019)Main in-charge of CBT Instagram Account• Integrate the effort of media, media and ecommerce to grow followers for Instagram account• Conceptualise creative content on weekly IG feeds and IG stories• Working with various business units to launch social media contest • Handling of enquiries and reviews on Facebook, Instagram and Google Review
Apr 2018 - Jun 2020
Senior Customer Service Manager
Ecommerce (2017 to 2020)Head of live chat and social media sales team • Establishment live chat and social media sales• Working with various business units to facilitate ecommerce sales• Overall In-charge of business planning and budgeting • Setting KPIs and incentive scheme to drive sales • Monthly reporting on performance and sales figure• Conceptualise marketing campaigns and initiative to generate more leads for ecommerce sales• Took part in chatbot set-up• Key personnel in onboarding of e-traveladvisor phone app• Overseeing recruitment, nurturing, promotion and remuneration of sales teamTrainings (2010 to 2020)Inhouse trainer for:• Selling skill • Tour leading skill• Customer service skill• Product training• Compliance to personal data protection act• User training for Salesforce CRM and loyalty program system• User training for TMS tour booking system• Organise training for business partner product launch for Ready To Travel, AIG and Chubb InsuranceRetail (2003 to 2013)Senior Retail Manager of sales team of more than 20• Specialising in group tour sales • Provide trainings to sales team and drive sales • Resolving customers’ complaints• Set incentive scheme for sales team to achieve sales and service KPI• Monthly reporting on sales figure • Overseeing recruitment, nurturing, promotion and remuneration of sales team
Aug 2003 - Jun 2020
Supervisor
Ananda Travel Pte Ltd
Aug 1999 - Jul 2003
Tour Officer
Jun 1998 - Jul 1999
Tour Consultant
May 1994 - Jun 1998
2 education records
Chan Reshel education
Education record
Tourism Management Institute Singapore
Talking
Serangoon Garden Sec School
FAQ
Frequently asked questions about Chan Reshel
Quick answers generated from the profile data available on this page.
What company does Chan Reshel work for?
Chan Reshel works for Taitaigram.
What is Chan Reshel's role at Taitaigram?
Chan Reshel is listed as Managing Director at Taitaigram.
Where is Chan Reshel based?
Chan Reshel is based in Singapore while working with Taitaigram.
What companies has Chan Reshel worked for?
Chan Reshel has worked for Taitaigram, Chan Brothers Travel Pte Ltd, Ananda Travel Pte Ltd, Sino-America Tours Corporation Pte Ltd (Singapore), and Oxley Travel.
How can I contact Chan Reshel?
You can use AeroLeads to view verified contact signals for Chan Reshel at Taitaigram, including work email, phone, and LinkedIn data when available.
What schools did Chan Reshel attend?
Chan Reshel studied at Tourism Management Institute Singapore.
What skills is Chan Reshel known for?
Chan Reshel is listed with skills including Customer Service, Tourism, Customer Relations, Sales Management, Customer Satisfaction, Retail, Sales, and Sales Process.
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