• Lead the execution of marketing and communications activities in line with stipulated budget, timelines and brand guidelines. • Support development of holistic marketing strategies • Standardise marketing ventures to ensure consistent effectiveness and efficiency of execution• Support measuring and monitoring of impact of marketing activities. Team lead for increasing the NCB Insurance fan page from 1347 fans to 6099 over a two week period with a ‘Cutest Baby… Show more • Lead the execution of marketing and communications activities in line with stipulated budget, timelines and brand guidelines. • Support development of holistic marketing strategies • Standardise marketing ventures to ensure consistent effectiveness and efficiency of execution• Support measuring and monitoring of impact of marketing activities. Team lead for increasing the NCB Insurance fan page from 1347 fans to 6099 over a two week period with a ‘Cutest Baby Competition’.• Provide insights from on the ground executions• Liaise with support teams to drive optimal execution of events• Manage promotional materials (banners, signage etc..) used by the NCB group of companies Show less

• Provided support to NCB’s 37 branches island-wide in the execution of all sales events • Initiated events, campaigns and sponsorship, ensuring that they are executed within budget (≤ $3M)• Reviewed requests received from branches and ensured that brand standards and business development objectives were achieved in the programmes implemented • Developed initiatives to increase efficiency and effectiveness• Effectively developed, executed and managed the branch marketing… Show more • Provided support to NCB’s 37 branches island-wide in the execution of all sales events • Initiated events, campaigns and sponsorship, ensuring that they are executed within budget (≤ $3M)• Reviewed requests received from branches and ensured that brand standards and business development objectives were achieved in the programmes implemented • Developed initiatives to increase efficiency and effectiveness• Effectively developed, executed and managed the branch marketing activities calendar• Identified and implemented/managed opportunities for lead generation for branches and supported them in achieving their sales targets.• Had oversight for marketing resources assigned to support branch activities/projects such as branded materials, promotional items, brochures etc.• Worked with suppliers and negotiated on the company’s behalf to maximize cost effectiveness and efficiency in order to achieve successful project executions• Conducted ongoing evaluation of projects undertaken to support the branch network Show less

• Directly supervised a 15- person team to deliver premium customer service through weekly mentorship and one on one calls for quality assessment • Designed and implemented training programmes aimed at improving customer service (eg. Up selling, rapport building, rate of speech to improve agent’s service delivery)• Prepared monthly/quarterly progress reports for each agent, outlining scores on Key Performance Indicator (KPI’s) as well as action plans to improve performance• Managed… Show more • Directly supervised a 15- person team to deliver premium customer service through weekly mentorship and one on one calls for quality assessment • Designed and implemented training programmes aimed at improving customer service (eg. Up selling, rapport building, rate of speech to improve agent’s service delivery)• Prepared monthly/quarterly progress reports for each agent, outlining scores on Key Performance Indicator (KPI’s) as well as action plans to improve performance• Managed the new recruits’ training programme around the 11 product eBanking facility Show less