Reshma A Email & Phone Number

Bangalore Urban, Karnataka, India

Bangalore Urban, Karnataka, India

• Receives orders from Dealers, Direct customers and Sales Team for different regions in APAC.• Processing Online and Offline customers’ Orders (Fax & Email orders).• Based on requests received, Quotes are prepared and get it approved from internal Pricing team. • Compliance check – Before entering the order in the system.• Creation of Replacement Orders, Credit memos & sample Orders.• Handling customer calls to resolve all kinds of issues related to orders (Pricing… Show more • Receives orders from Dealers, Direct customers and Sales Team for different regions in APAC.• Processing Online and Offline customers’ Orders (Fax & Email orders).• Based on requests received, Quotes are prepared and get it approved from internal Pricing team. • Compliance check – Before entering the order in the system.• Creation of Replacement Orders, Credit memos & sample Orders.• Handling customer calls to resolve all kinds of issues related to orders (Pricing, Discounting, material expiry, material shipment and dispatch details. Show less

Bengaluru, Karnataka, India

• Creation of accounts of customers based on the request raised in Oracle cloud platform.• Worked on various Oracle.com standard objects -Accounts, Contacts, Leads, Campaigns, Opportunities.• Supported Oracle data related projects including data quality review, analysis and clean up and handled the oracle data management Case queue.• Performed secondary researches in Avention or D&B for identifying the company’s hierarchy (whether company is Parent, Subsidiary etc.).• Performed… Show more • Creation of accounts of customers based on the request raised in Oracle cloud platform.• Worked on various Oracle.com standard objects -Accounts, Contacts, Leads, Campaigns, Opportunities.• Supported Oracle data related projects including data quality review, analysis and clean up and handled the oracle data management Case queue.• Performed secondary researches in Avention or D&B for identifying the company’s hierarchy (whether company is Parent, Subsidiary etc.).• Performed the validation check of Company related information.• Typically worked on verification, rule based and decision based environment.• Coordinated with business unit leaders, particularly marketing liaisons and billing center’s for Oracle on boarding and administration requirements.• Strong understanding of data quality methodologies and ability to analyze impacts of Data Quality Assessments reports on downstream systems.• Contributed to the current project-based activities which include research, querying on Aon data.• Worked on client data for accuracy, Dun & Bradstreet DUNS assignments, proper legal and custom linkages between parent clients and subsidiaries, as well as other projects that require analysis from time to time.• Hands on in Oracle cloud, Salesforce.com, Excel Pivot, Macros. Show less

Bengaluru, Karnataka, India

● Quote to order process.● Addressed and resolved customer product complaints empathetically and professionally.● Ensures that the transaction of the Quotes is processed as per training given.● Generating the license Key for the Serial number & controllers of the Hardware product.● Liaison with upstream and downstream processes with various teams such as CMAT, SSR and SCA team internally.● Providing updates to the customers and partners on Order and Delivery. . ● Send… Show more ● Quote to order process.● Addressed and resolved customer product complaints empathetically and professionally.● Ensures that the transaction of the Quotes is processed as per training given.● Generating the license Key for the Serial number & controllers of the Hardware product.● Liaison with upstream and downstream processes with various teams such as CMAT, SSR and SCA team internally.● Providing updates to the customers and partners on Order and Delivery. . ● Send order summaries and invoices to customers either through the email or automated process. ● Met or exceeded service and quality standards every review period ● Worked as a backend team for sales operations and helped in booking the order. ● Worked on IT Tools: Oracle ERP, SAP, Order Management Console (OMC), Service Now. Show less

Bengaluru, Karnataka, India

• Picking up responsibility of tasks within the team and ensuring the timely closure. • Handling priority requests from the customer/sales with 100% quality and effectiveness. • Generating reports from the application/manual trackers and consolidate the same Able to analyze data from the report; draw inference and come up with action points • Getting trained on sub-processes. • Updating and informing the team if there is any new updates or changes in process. • Tools on… Show more • Picking up responsibility of tasks within the team and ensuring the timely closure. • Handling priority requests from the customer/sales with 100% quality and effectiveness. • Generating reports from the application/manual trackers and consolidate the same Able to analyze data from the report; draw inference and come up with action points • Getting trained on sub-processes. • Updating and informing the team if there is any new updates or changes in process. • Tools on which I worked: OMC, SAP. Show less

Bachelor Of Commerce - Bcom, Accounting, 70%

Bachelor Of Commerce - Bcom, Accounting And Finance, 70%