In my role as a Customer Success Manager, I collaborate with Shopify Store owners to craft growth strategies and boost their International Sales. Specifically:I oversee the construction and management of a team of customer success executives.I handle the maintenance, training, and development of the customer success team.I ensure a steady flow of reviews for all apps, addressing negative feedback promptly and with the utmost care.I collaborate with the product team to stay abreast of new features or products and subsequently train the customer success team accordingly.I become the voice of customer in the office and get their needs fulfilled.