Reshma K Email & Phone Number

Bangalore, India

• Interact with the stakeholder to understand the existing service delivery model and prepare the Functional requirement specification documentation based on the current system framework (END-END, API based Integration or Redirection)• Coordinate with departments for meetings for Requirement gathering, documents and information's related to services, based on the requirements gathered, As-Is and To-Be Process document is prepared• Implemented the changes in the process flow pertaining to onboarding of new services and scheduled weekly projects, anticipating timelines for milestones and completion dates.• Supervised and mentored junior team members, providing detailed instructions and guidance to maximize team efficiency.• Created a front-end reporting design form for the dashboard view and regular report updates• Fostered strong rapport with prospective clients and stakeholders to aid negotiations. Coordinate with development team for application tracking manage the stakeholder by coordinating with various departments and clarifying development related issues• Conduct UAT for the developed services and getting sign off from the department and coordinate with development team during Go-Live of service• Customized, Generated and Published periodic reports related to departments requirement for all services.

Bangalore

• Working as Cost Optimization analyst lead for Corporate Travels projects in Real Estate Function of Royal Dutch Shell.• Published periodic reports related to service delivery performance at Global level• Developed Travel Spend reports and identified trends and gaps• Execute ad-hoc reports for management to decide critical business decisions that will improve the efficiency of the company• Data quality Analysis• Dashboard reports and providing insights to improve the traveler behaviour and to meet the KPI satisfaction score.

Bengaluru Area, India

• Extraction of Data from SQL server, and UNIX for preparing the Daily Metrics and sending internally.• Analyzing the Tickets missing SLA, working with the team to find the root cause of missing SLA and sending the report to the manager.• Collation of tickets falling under right application and considering these tickets for preparation of Client reports. • Sending Weekly and Monthly metrics to the onshore team using SQL server and UNIX as the source of data extraction.• Powerpoint presentation for clients report.• Working on the Adhoc request received from the customer/users and aiming to meet the deadline by sending the accurate data on time.• Preparation of Application based reports (Application used in projects are Zantaz, T360, CTS etc) and sending to Clients on Monthly basis.• Handling the team in absence of Shift managers or in case of any work related issues.Running data quality metrics tools and taking action to correct issues, including root cause analysis for data problems and primary contact for ALL queries related to “Data”.• Ownership of preparing power point presentations for all Management / Extended management meetings • Regular follow up and analysis on all inputs from Management team with stringent deadlines to be adhered to and ensuring the data is in compliance with defined data standards • Build FTE tracker and maintain FTE tracker, Data Troubleshooting and update the same regularly and have an updated employee list and billing details at all times• Ensure SLA billing is done on a quarterly basis , analysis on the billing mismatch. Collaborate with management and Extended Management on billing, maintain the Billing tracker• Work on the BSC KPI, follow up and ensure it is updated in Globeshare and assist in promoting effective use of standard data management tools and processes• Data bulk loads for project , updates , migrations, new integration and cleansing

Bangaon Area, India

• Develop management reports to measure and monitor work process on Partner Product and pricing projects. • Planned and led execution of partner pricing projects and change management in WW pricing transition. • Assisted and resolved in the critical partner escalation and queries related to HP products and pricing data.• Appending/updating queries in MS Access required for extraction of data in Reporting and sending reports to Clients• Appending/updating VBA Codes required for Reporting purpose and sending reports to Clients• Analyzed the data discrepancies and lead the project to improve the data quality in HP product and pricing for Channel Partners.• Accountable for validating the pricing records through the ‘SAP’ and other various internal systems• Led the Product positioning and life cycle projects for the channel Partners.• Handle the critical projects influencing the Total Customer experience.