For US Door dash blended process

1. Handling inbound calls for reliance jio process2. While handling calls make ensure to give FTR on call.3. Handle customer queries and complaints.4. Providing solution to all customers queries Within TAT.5. Ready to handle irate customers because of their internet, voice & sms related queries.6. At the same time maintaining more than 90% quality score, AHT below 180sec.7. Also there are monthly external audits in which every month maintained 100% quality score.

1. Taking the calls for the inbound voice process for the Flipkart inbound E-commerce process.2. Also handling the net-banking queries of the customers if they are having any difficulties to perform their shopping operations while placing the orders.3. With all these responsibilities also providing FTR resolution, more than 90% quality, & also providing lesser AHT & high amount of daily attending calls.4. Also popular in process to give lot of WOW calls &… Show more 1. Taking the calls for the inbound voice process for the Flipkart inbound E-commerce process.2. Also handling the net-banking queries of the customers if they are having any difficulties to perform their shopping operations while placing the orders.3. With all these responsibilities also providing FTR resolution, more than 90% quality, & also providing lesser AHT & high amount of daily attending calls.4. Also popular in process to give lot of WOW calls & Appreciation calls.5. After the November month also have the outbound customer service for the pilot batch in Call Me Back process. approximately till the date experience. 6. Also providing the More than 90% C-sat while taking the calls. 7. Also having the good politeness & courtesy management more that 85% on the calls. Show less

• Handling day to day customer queries & complaints.• Providing outstanding customer Service.• upselling to customer & giving proper resolution to them.• Retaining existing customer & maintaining relationship with new customers as well.• Reviewing new sales performance of the store and staff for the previous day and for the week.• Dealing professionally and courteously with all customer’s complaints & queries.• Supporting junior executive for attending irate… Show more • Handling day to day customer queries & complaints.• Providing outstanding customer Service.• upselling to customer & giving proper resolution to them.• Retaining existing customer & maintaining relationship with new customers as well.• Reviewing new sales performance of the store and staff for the previous day and for the week.• Dealing professionally and courteously with all customer’s complaints & queries.• Supporting junior executive for attending irate customer.• Mentoring the new employee.• Leading, Driving & motivating team to do better.• Retaining existing customer & maintaining relationship with new customer as well.• Effectively managing staff members in the absence of manager. Show less