1) Payment Processing:• Conducted detailed Risk Assessment by analyzing Governing documents, by checking authenticity of customers from (CIP OFAC) before approving the payments of all LOBs• Check Due-Diligence, status of the company, Invoices, Agreements & governing documents between clients & the company• Perform client verification for outgoing Wire/ACH/Check & meet deadline & TAT• Processed the payments without missing any SLAs & ensured 100% quality & met the required the quality targets• Effective use applications such as PACSs, BPM, SEI, WebIR, FileNet, Deal Series, etc• Approved the payments diligently & adhering to all the procedure. Resolve & support peers on queries• Ratifying data flows & ensuring accuracy & train new team members• Switched between other cross trained processes/ projects-Trigger Review, SPA Tab Project, Cover Letter Generation & ABS according to the business requirement• Conducted error meeting, handled MOM’s, coordinated in sending volume reports & end of the day reports2) Invoice Processing:• Handle invoices and credit memos received manually• Supported Tech & SPG product type for US & in auditing the invoices• Effective use of applications such as P8/FileNet, AIMS, Outlook,etc• Process and approve invoices in FileNet which are in open status or need to pend invoices which have queries or need to reject which are duplicates• Type of Customers: Dealer, Distributor, Manufacturer & Distributor/Manufacturer• Received appreciation and Shared Success3) Dedicated Administrative Processing Services:• Provides a standardized confirmation response when it receives a request from auditors or from the LOB• Confirms bond information i.e., outstanding balances, principal and interest payments, & called/retired principal. Additionally, DAPS confirms Trust account balances & holdings• Effective use of applications such as BPM, Business Objects, Trust Gateway Portal, CTS Gateway, Transtar• QC the other team members DAPS requests

Topic - Employee Handbook for New countries of OperationsEmployee Handbook for the employees of Thermax in Sri Lanka was reviewed and in addition to that an Expatriate Survey was also conducted to edit their current expatriate benefit policy in eight countries including Sri Lanka.