Change Management Process • Implement and maintain the IT Change Management process, ensuring adherence to ITIL best practices.• Act as the point of contact for all change-related activities within the organization.• Facilitate Change Advisory Board (CAB) meetings to review, approve, or reject proposed changes.• Ensure that all IT changes are categorized and prioritized according to their impact and urgency.• Create and maintain detailed change records for all planned changes, ensuring clear communication and doc.Risk Management :• Collaborate with stakeholders to ensure that the impact on end users is minimized.• Planning and Coordination :• Coordinate with project managers, technical teams, and service owners to ensure changes are properly planned, tested, and implemented.• Develop detailed change implementation plans, including fallback and contingency options.• Ensure that appropriate testing and validation are performed before implementing changes in the live environment.Communication :• Provide clear and timely communication about upcoming changes to stakeholders and end users.• Ensure that business units are informed about the status of changes and any potential impacts.• Communicate changes and their outcomes to relevant teams, including post-implementation reviews.Post-Change Review • Conduct post-implementation reviews (PIR) to assess the success of changes and capture lessons learned.• Track and report on change success rates, including the identification of trends and improvement opportunities.Continuous Improvement • Review and analyze the effectiveness of the change management process, recommending and implementing improvements.• Ensure that all changes are aligned with IT service management (ITSM) and ITIL frameworks.Compliance and Governance :• Ensure compliance with all regulatory, security, and audit requirements related to IT changes.• Maintain detailed documentation for audit purposes, ensuring traceability of all changes.

Security Analyst