Reset multiple user account passwords.● Identifying the prescription drug insurance program needs of the customer.● Working knowledge of Protected Health Information (PHI), HIPPA.● General knowledge of accounting principles, pharmacy operations, and medical claims.● Reportsanyreimbursementtrends/delaystosupervisor(e.g.billingdenials,claimdenials,pricing errors, payments, etc.)● Provides assistance to physician office staff and patients to complete and submit all necessaryinsurance forms and program applications● Support/problem solving for perform as communication liaison for both internal and externalcustomers● Openingandmaintainingcustomeraccountsandinformation● Ensureaccuracyofinformationcollected● Identify and resolve posting issues● Manual posting of funds● Responsible for daily balancing of cash posted electronically.

● Reset multiple user account passwords.● Configure Settings that User must change passwords at next logon.● Enable, Disable or Delete users, if their passwords are expired.● Configure that user can't change passwords set by the administrator.● Responsible for Coordinating with Vendor for any Hardware Related Issues.● PasswordManagement● Handled support tickets with software and hardware vendors, evaluated, determined root cause,collaborated with internal and external technical support to ensure 100% problem resolution.● ResponsibleforSupportingandresolvingallDesktoprelatedIssues.● ResponsibleforConfiguringandInstallingalltheBusiness-relatedApplicationsonUsersMachine● Responsible for resolving all Software related Issues on End user Computers.● ResponsibleforSupportingandresolvingallNetworkandWirelessrelatedissuesonEnduser Machine.● ResponsibleforresolvingSCCMRelatedissuesonEndusermachine.● ResponsibleforConfiguringandresolvingSymantecEncryptionandEndpointProtectionrelated issues.● Collaboratedwithengineeringtoreportissues,manageprojectdeliverablesandprovidestatusreports.● providing phone, chat and email support.